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Financial Aid Student Support Specialist
1 month ago
This role serves as the primary point of contact for students and parents seeking assistance with financial aid programs. The ideal candidate will provide exceptional customer service, analyze and interpret regulations, and ensure compliance with all financial aid policies.
Key Responsibilities:
Provide accurate and consistent front-line customer service to students and parents regarding financial aid programs and related services.
Analyze and interpret regulations to respond to inquiries requiring detailed knowledge of regulations and policies.
Ensure compliance with all financial aid policies and adhere to a superior level of customer service.
Support day-to-day operations in the Financial Aid office, including reviewing and processing reports, awarding, and communicating with students via email and chat.
