Collections Specialist

1 month ago


Tempe, Arizona, United States University of Advancing Technology Full time
Job Title: Collections Specialist

University of Advancing Technology is seeking a highly skilled Collections Specialist to join our team. As a key member of our financial services department, you will play a crucial role in managing our accounts receivable, ensuring timely collection of outstanding student balances, and providing exceptional customer service.

Responsibilities:
  • Monitor and manage a portfolio of student accounts, ensuring timely collection of payments and adherence to payment schedules.
  • Contact students and other account holders via phone, email, and written communication to resolve delinquent balances.
  • Collaborate with financial aid, student services, and other departments to resolve account discrepancies and facilitate payment arrangements.
  • Assist in preparing and sending collection letters, payment reminders, and other necessary documentation.
  • Process payments and set up payment plans for students and other account holders.
  • Maintain accurate records of account status, payment history, and communication with students or third-party agencies.
  • Provide excellent customer service by addressing account-related inquiries, concerns, and disputes in a professional and courteous manner.
  • Generate regular reports on account status, collection activity, and outstanding balances for management review.
Requirements:
  • Bachelor's degree required.
  • Preferred 2 years of experience in accounts receivable, collections, or related financial services field; experience in an educational setting is a plus.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Knowledge of financial software and systems.
Benefits:
  • Competitive salary range: $45,000-$56,000 per year.
  • Medical, dental, and vision insurance.
  • 401(k) and life insurance options.
  • Generous paid time off and holidays.
  • Meal benefit at University Café.
  • University Store discount and other employee benefits.


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