IT Technical Support Specialist

5 days ago

Monroe, Louisiana, United States The University of New Orleans Full time

Thank you for your interest in The University of New Orleans. We are seeking a highly skilled IT Technical Support Specialist to join our team. The successful candidate will be responsible for providing statewide installation, configuration, maintenance, and support for state-owned IT equipment and software applications. This includes workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, and software applications. The ideal candidate will have a strong analytical mind, excellent problem-solving skills, and the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

  • Performs all duties assigned to IT Technical Support - Coordinator 1.
  • Provides statewide installation, configuration, maintenance, and support for state-owned IT equipment and software applications.
  • Takes lead in processing documentation for accuracy, update as necessary, and evaluate for potential process improvement.
  • Trains Coordinator 1 EUC employees and provide assistance to escalated tickets.
  • Takes lead in managing user accounts on local PCs, select servers, and Active Directory in compliance with industry standards.
  • Records service calls in web-based tracking system and utilize system to document ticket resolutions.
  • Provides support for approved mobile devices including, but not limited to, email. Support shall be focused on ensuring that an otherwise functional device is properly configured for work-related purposes.
  • Trains and assist end users on technical issues as a form of preventative maintenance.
  • In the event of disaster, takes appropriate actions to ensure continuity of operations in accordance with previously documented and Department-approved plans.
  • Travels to various sites as needed to carry out assigned duties.
  • Identifies, diagnoses, and assists with resolution of network issues as related to end-user problems.
  • Manages all assigned issues being handled by other internal IT units or external contractors.
  • Manages email accounts on the state Exchange email server and make updates to accounts as requested by end users.
  • May conduct recruitment, selection, training, supervision, and professional development of assigned staff.
  • Other tasks as directed.
QUALIFICATIONS
REQUIRED:
  • Bachelor's degree.
  • Minimum 1 year of professional experience in the IT field.
  • Minimum 1 year of professional experience with Windows-based operating systems including installation, system administration, and troubleshooting.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow-up, and verbal/written communications skills.
  • Excellent problem-solving/troubleshooting skills.
DESIRED:
  • Advanced degree.
  • Minimum 2 years of professional experience with Windows-based operating systems, various computer hardware, and Remote Control software, Ticketing System software, and Active Directory.
  • Minimum 2 years of professional experience with OTS information systems or programs utilized by the department.
  • Minimum 2 years of professional customer service experience.
  • Minimum 1 relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
Required Attachments
Please upload the following documents in the Resume/Cover Letter section:
  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).
See Diversity Statement instructions by clicking this link:
Applications that do not include the required uploaded documents may not be considered.
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

  • Administrative Support Specialist

    1 week ago

    Monroe, Louisiana, United States Advantage Resourcing Full time

    Administrative Specialist OpportunityAt Advantage Resourcing, we are seeking a highly organized and detail-oriented Administrative Specialist to support our construction team in West Monroe, LA. This role plays a vital part in ensuring the efficient flow of information in a fast-paced construction environment.Key Responsibilities:Manage office tasks,...

  • Structural Design Specialist

    3 days ago

    Monroe, Louisiana, United States Actalent Full time

    Job Title: Structural Design SpecialistJob OverviewActalent is a global leader in engineering and sciences services and talent solutions, seeking an experienced Structural Design Specialist to join our team in Hampton, Virginia.Estimated Salary: $85,000 - $110,000 per year.Job DescriptionAs a Structural Design Specialist, you will be responsible for...

  • Technical Accounting Manager

    2 weeks ago

    Monroe, Louisiana, United States Lumen Technologies Full time

    About LumenLumen is a leading provider of communication and technology solutions, connecting the world and driving business growth through innovative services and solutions.The RoleWe are seeking a highly skilled Technical Accounting Manager to join our team, supporting global technical accounting matters related to revenue recognition and ensuring...

  • Care Specialist

    4 weeks ago

    Monroe, Louisiana, United States Upward Health Full time

    About Upward HealthUpward Health is a leading provider of in-home, multidisciplinary medical care. Our team of healthcare professionals delivers 24/7 whole-person care to patients in their homes and communities.Job SummaryWe are seeking a highly motivated and compassionate Care Specialist to join our team. As a Care Specialist, you will play a critical role...

  • Care Specialist

    2 weeks ago

    Monroe, Louisiana, United States Upward Health Full time

    About Upward HealthUpward Health is a leading provider of in-home, multidisciplinary medical care, delivering 24/7 whole-person care to patients in need. Our clinical team treats physical, behavioral, and social health needs, ensuring comprehensive care for the whole person.Job SummaryWe are seeking a highly motivated and compassionate Care Specialist to...

  • Surgical Services Specialist

    3 weeks ago

    Monroe, Louisiana, United States Ochsner LSU Full time

    Position OverviewThe Surgical Services Specialist plays a crucial role in supporting surgical procedures with professionalism and expertise. This position is responsible for the effective management and maintenance of surgical instruments and supplies, ensuring their availability for various surgical interventions. The specialist will scrub in for surgical...

  • MRI Imaging Specialist

    4 days ago

    Monroe, Louisiana, United States TotalMed Staffing Full time

    MRI Imaging SpecialistAt TotalMed Staffing, we are seeking a skilled MRI Imaging Specialist to join our team. As an MRI Imaging Specialist, you will be responsible for operating MRI equipment to produce diagnostic images. Your primary goal will be to ensure patient comfort and safety during MRI scans. Collaboration with the MRI team is crucial for optimal...

  • Care Specialist

    2 weeks ago

    Monroe, Louisiana, United States Upward Health Full time

    Job Title: Care SpecialistJob Summary:Upward Health is seeking a highly motivated and compassionate Care Specialist to join our team. As a Care Specialist, you will play a vital role in delivering high-quality care to our patients in their homes and communities. You will work closely with our interdisciplinary team to provide comprehensive care coordination,...

  • Retail Merchandising Specialist

    2 weeks ago

    Monroe, Louisiana, United States Acosta Group Full time

    **Retail Merchandising Specialist****Transform Retail Spaces**ActionLink is seeking a Part-Time Retail Electronics Merchandising Specialist to elevate the retail experience in the Bee Cave, TX area.**Key Responsibilities:*** Complete projects at major retail establishments like Best Buy, Walmart, and Target within an assigned radius territory* Ensure proper...

  • Executive Support Specialist

    1 week ago

    Monroe, Louisiana, United States Peach Tree Dental Full time

    Peach Tree Dental seeks an Administrative Coordinator to provide high-level administrative support to our executive managers.The ideal candidate will be well-organized, have excellent time management skills, and be able to act independently with minimal guidance.Responsibilities include:Managing calendars and setting up meetingsCoordinating travel and...

  • Administrative Support Specialist

    4 days ago

    Monroe, Louisiana, United States Peach Tree Dental Full time

    Job Title: Executive Administrative AssistantJob SummaryPeach Tree Brands is seeking an experienced Executive Administrative Assistant to provide high-level administrative support to our executive managers. The ideal candidate will be well-organized, have excellent time management skills, and be able to act independently with minimal guidance.Key...

  • Echocardiography Specialist

    4 days ago

    Monroe, Louisiana, United States Aureus Group Full time

    Job Summary: We are seeking a skilled Echocardiography Specialist to join our team at Aureus Group. As an Echocardiography Specialist, you will be responsible for performing echocardiograms and other diagnostic imaging procedures to help diagnose and treat cardiovascular diseases. Responsibilities: • Perform echocardiograms and other diagnostic imaging...

  • Medical Imaging Specialist

    4 weeks ago

    Monroe, Louisiana, United States TotalMed Full time

    Join TotalMed for a Travel Assignment in Monroe, LouisianaWe are seeking a skilled Medical Imaging Specialist for a travel assignment in Monroe, Louisiana. As a Medical Imaging Specialist, you will be responsible for operating and maintaining medical imaging equipment, ensuring high-quality images for accurate diagnoses.At TotalMed, we offer a comprehensive...

  • Manufacturing Pathway Instructor

    2 weeks ago

    Monroe, Louisiana, United States Louisiana Community and Technical College System Full time

    Job Title: Manufacturing Pathway InstructorJoin the Louisiana Community and Technical College System as a Manufacturing Pathway Instructor and contribute to the development of skilled trades professionals in a correctional facility setting.Job Summary:We are seeking a highly motivated and experienced educator to lead our Manufacturing Pathway program in a...

  • Manufacturing Pathway Instructor

    4 weeks ago

    Monroe, Louisiana, United States Louisiana Community and Technical College System Full time

    Job Title: Manufacturing Pathway InstructorJoin the Louisiana Community and Technical College System as a Manufacturing Pathway Instructor at Louisiana Delta Community College. This grant-funded position is responsible for delivering classes in the manufacturing pathway for students in a correctional facility.Key Responsibilities:Build classes and retain...

  • Administrative Project Support Specialist

    1 week ago

    Monroe, Louisiana, United States M. A. Mortenson Company, Inc. Full time

    About Our TeamM. A. Mortenson Company, Inc. is a leader in the construction industry, and our success is a result of our commitment to customer service and our exceptional people.Our CultureOur foundation and culture are based on our company values of teamwork, innovation, and customer satisfaction. We strive to create a work environment that is...

  • Sales Growth Specialist

    2 weeks ago

    Monroe, Louisiana, United States Ole Mexican Foods, INC Full time

    Job Title: Sales Growth SpecialistAt Ole Mexican Foods, INC, we are seeking a highly motivated Sales Growth Specialist to join our team. As a Sales Growth Specialist, you will be responsible for driving sales growth in assigned routes, establishing and maintaining business relationships with customers, and providing exceptional customer service.Key...

  • Diagnostic Imaging Specialist

    1 week ago

    Monroe, Louisiana, United States OneStaff Medical Full time

    OneStaff Medical is seeking a skilled Diagnostic Imaging Specialist for a travel assignment in a dynamic healthcare setting.Job Description & RequirementsSpecialty: MRI TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks48 hours per weekShift: 10 hours, daysEmployment Type: TravelAs a Diagnostic Imaging Specialist, you will be responsible...

  • Chiropractic Care Specialist

    2 weeks ago

    Monroe, Louisiana, United States Insight Global Full time

    Chiropractic Care SpecialistWe are seeking a highly skilled Chiropractic Care Specialist to join our team at Insight Global. As a Chiropractic Care Specialist, you will be responsible for providing exceptional patient care and developing individualized treatment plans to address a range of health concerns.Key Responsibilities:Conduct thorough patient...

  • Travel Echocardiography Specialist

    4 days ago

    Monroe, Louisiana, United States AHS Staffing Full time

    AHS Staffing is seeking a skilled Travel Echocardiography Specialist for a challenging opportunity in a dynamic healthcare environment.Job DetailsSpecialty: EchocardiographyDiscipline: Allied Health ProfessionalAssignment Length: 12 weeksTotal Hours Per Week: 36 hoursShift Breakdown: 3x12 hoursAHS Staffing is committed to providing a personalized and...