Clinical Operations Supervisor

1 week ago

Monroe, Louisiana, United States Upward Health Full time
Job Summary

Upward Health is seeking a highly skilled and experienced Clinical Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Care Specialists, ensuring the delivery of high-quality patient care and services.

Key Responsibilities
  • Provide direct supervision to assigned Care Specialists, ensuring they have the necessary resources and support to deliver exceptional patient care.
  • Play an active role in the hiring process for Care Specialists, including conducting interviews and participating in the final candidate selection process.
  • Serve as a community spokesperson, representing Upward Health and promoting our services to patients and community partners.
  • Develop and implement training programs for new Care Specialists, ensuring they have the necessary skills and knowledge to provide high-quality patient care.
  • Collaborate with the Care Team to compile a directory of community resources, ensuring patients have access to the support they need.
  • Prepare reports and documents as required, providing data-driven insights to inform operational decisions.
  • Attend regular team meetings and participate in clinical rounds, staying up-to-date on patient care and services.
  • Lead the non-clinical aspect of the daily huddle, ensuring the team is informed and aligned on operational priorities.
  • Aid the Manager of Clinical Operations with delegated tasks, ensuring timely completion and high-quality results.
  • Conduct regular team audits, identifying areas for improvement and implementing changes to enhance patient care and services.
  • Provide training and education on team improvements, delivering daily, weekly, and monthly updates to the Manager of Clinical Operations.
  • Cover the caseload of other team members during their absences, ensuring continuity of patient care and services.
  • Adhere to all Upward Health's Policies and Procedures, ensuring compliance within the Care Team Pod.
  • Carry out team communications and duties as directed by leadership, maintaining open and effective communication with the team.
Requirements
  • Minimum of 5 years of experience in a health-related field supporting patient care delivery, public health initiatives, population health, or similar healthcare roles.
  • At least 2 years of supervisory experience, with a proven track record of leading high-performing teams.
  • High school diploma or equivalent (GED) is required, with a preference for a degree in a healthcare field of study.
  • Must be a long-time resident of the community, with a thorough understanding of its resources and needs.
  • Possession of a valid driver's license and auto liability insurance, with reliable transportation.
  • Experience in or a strong interest in working within health, social, education, or community services, with a focus on patient-centered care.
  • Previous experience as a community health worker or peer support specialist is advantageous, with a strong understanding of social and health issues.
  • Ability to maintain clear professional boundaries with both members and coworkers, with a commitment to representing the company with professionalism.
  • Cultural competency, with the ability to effectively engage with diverse groups of community members, and a willingness to complete Upward Health's initial training program and participate in ongoing educational requirements.
  • Basic computer skills, including typing proficiency, with proficiency in Excel and other Microsoft Office applications.
About Upward Health

Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call home. We reduce barriers to care such as long delays due to scheduling. We see patients when they need us, for as much time as they need, bringing care to them. Beyond medical supports, we also assist our patients with challenges that may affect their health, such as food insecurity, social isolation, housing needs, transportation and more. It's no wonder 98% of patients report being fully satisfied with Upward Health

We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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