Clinical Operations Supervisor

2 days ago

Monroe, Louisiana, United States Upward Health Full time
Job Title: Supervisor, Clinical Operations

Upward Health is a pioneering healthcare organization that provides innovative, home-based medical services to individuals with complex needs. We are seeking a highly skilled and dedicated Supervisor, Clinical Operations to join our team.

Job Summary:

The Supervisor, Clinical Operations will oversee the day-to-day activities of our Care Specialists, ensuring the delivery of high-quality patient care and services. This role requires strong leadership, communication, and organizational skills, as well as the ability to work effectively in a dynamic and fast-paced environment.

Responsibilities:
  • Provide direct supervision to assigned Care Specialists, ensuring they have the necessary resources and support to deliver exceptional patient care.
  • Play an active role in the hiring process for Care Specialists, including conducting interviews and participating in the final candidate selection process.
  • Serve as a community spokesperson, representing Upward Health and promoting our services to patients and community partners.
  • Develop and implement training programs for new Care Specialists, ensuring they have the necessary skills and knowledge to provide high-quality patient care.
  • Collaborate with the Care Team to compile a directory of community resources, ensuring patients have access to the support they need.
  • Prepare reports and documents as required, ensuring accurate and timely data collection and analysis.
  • Attend regular team meetings and participate in clinical rounds, staying up-to-date on best practices and emerging trends in healthcare.
  • Lead the non-clinical aspect of the daily huddle, ensuring effective communication and coordination among team members.
  • Aid the Manager of Clinical Operations with delegated tasks, ensuring timely completion and high-quality results.
  • Conduct regular team audits, identifying areas for improvement and implementing strategies to enhance patient care and services.
  • Provide training and education on team improvements, delivering daily, weekly, and monthly updates to the Manager of Clinical Operations.
  • Cover the caseload of other team members during their absences, ensuring continuity of patient care and services.
  • Adhere to all Upward Health's Policies and Procedures, ensuring compliance and maintaining the highest standards of patient care and services.
  • Carry out team communications and duties as directed by leadership, ensuring effective collaboration and coordination among team members.
Requirements:
  • Minimum of 5 years of experience in a health-related field, supporting patient care delivery, public health initiatives, population health, or similar healthcare roles.
  • At least 2 years of supervisory experience, with a proven track record of leadership and team management.
  • High school diploma or equivalent (GED) is required, with a preference for a degree in a healthcare field of study.
  • Must be a long-time resident of the community, with a thorough understanding of its resources and needs.
  • Possession of a valid driver's license and auto liability insurance, with reliable transportation.
  • Experience in or a strong interest in working within health, social, education, or community services, with a focus on patient-centered care and services.
  • Previous experience as a community health worker or peer support specialist is advantageous, with a strong understanding of social and health issues.
  • Ability to maintain clear professional boundaries with both members and coworkers, with a commitment to representing the company with professionalism.
  • Cultural competency, with the ability to effectively engage with diverse groups of community members, and a willingness to complete Upward Health's initial training program and participate in ongoing educational requirements.
  • Basic computer skills, including typing proficiency, with proficiency in Excel and other Microsoft Office applications.
Preferred Qualifications:
  • Associates degree in a healthcare field of study highly preferred, with a Bachelor's degree in a healthcare field of study preferred.
  • Multi-lingual capabilities preferred, but not required, with strong communication and problem-solving skills.
  • Technologically savvy is a plus, with certification, coursework, and/or college credit in social services, public health, health-related studies.

Upward Health is proud to be an equal opportunity employer, committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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