Business Development Coordinator

5 days ago

Los Angeles, California, United States The Matian Firm, APC Full time
Job Title: BDC Representative

The Matian Firm, APC is seeking a highly skilled BDC Representative to join our team. As a BDC Representative, you will play a critical role in handling inbound client service requests, setting appointments, and screening prospective clients. Your primary responsibility will be to assist our legal team with initiating new client cases and providing exceptional customer service.

Key Responsibilities:
  • Handle inbound phone calls, set appointments, and screen prospective clients before scheduling an attorney-client consultation
  • Track and monitor potential new client inquiries and leads (email, internal, and phone referrals)
  • Assist with answering customer inquiries and problems by routing customers to the proper contact and/or department
  • Accurately log client information in our software database system
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases
  • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets
  • Carry out prospective client interviews/interactions with genuine empathy and compassion
  • Strict business dress code and punctuality standards
Requirements:
  • Must be bilingual (English/Spanish) with written and verbal proficiency
  • At least 2 years of experience doing intake, preferably in the legal field preferred but not required
  • Case Management software experience is a major plus
  • Great interpersonal skills, extending patience when working with individuals and proactivity when issues arise
  • Ability to maintain several responsibilities at once and time-management skills, prioritizing high and low-level demands adequately
  • Excellent customer service attitude in fast-paced environments
  • ALL SALES EXPERIENCE (EVEN WITH NO LEGAL EXPERIENCE) ENCOURAGED TO APPLY
What We Offer:
  • Competitive pay range: Junior ($19-$25/hr), Senior ($25-$28/hr)
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Catered lunches
  • Complimentary parking
  • Paid time off

The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

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