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Custom Cake Order Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Cake Connoisseur and Order Coordinator to join our team at Katella Deli. As a key member of our bakery team, you will be responsible for taking orders, answering customer inquiries, and ensuring a positive guest experience.
Key Responsibilities- Taking Orders: Accurately take orders for cakes, baked goods, and catering services, ensuring that all customer requests are met.
- Customer Service: Provide exceptional customer service by answering phone calls, responding to customer inquiries, and resolving any issues that may arise.
- Cleaning and Organization: Maintain a clean and organized workspace, ensuring that all areas are tidy and well-stocked.
- Team Collaboration: Work effectively with our front-of-house and back-of-house teams to ensure seamless service and a positive guest experience.
- Special Orders: Accurately write and follow detailed instructions for special orders, ensuring that all products meet or exceed customer expectations.
- Communication: Demonstrate excellent communication skills, both verbally and in writing, to ensure effective communication with customers, colleagues, and management.
- Communication Skills: Excellent verbal communication skills, with the ability to interact effectively with customers, colleagues, and management.
- Organizational Skills: Strong organizational skills, with the ability to multitask and prioritize job duties effectively.
- Time Management: Ability to manage time effectively, prioritizing tasks and meeting deadlines.
- Food Safety: Possession of a California Food Handlers card, required for all food service employees who prepare, store, and serve food.
- Availability: Ability to work morning, evening, weekend, and holiday shifts, as required.
