Group Housing Coordinator

1 week ago


Tampa FL USA, United States Marriott Full time
Job Summary

We are seeking a highly organized and detail-oriented Group Housing Coordinator to join our team at Marriott Hotels. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process reservation requests, changes, and cancellations via phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities and services
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to challenges in accommodating rooming requests
  • Oversee accuracy of room blocks and reservations
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment
About Marriott

Marriott Hotels is a global hospitality company that is committed to delivering exceptional guest experiences. We are a diverse and inclusive organization that values our associates and strives to create a positive work environment.



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