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Customer Engagement Manager

2 months ago

Upland, California, United States PetSmart Full time
About Our Store

We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant and engaging environments where pet parents and their furry friends can explore a wide range of products and services.

As a key member of our Department Management team, you'll play a critical role in ensuring our stores run smoothly and efficiently. You'll be responsible for leading a team of retail and pet care associates who are dedicated to providing outstanding customer service and creating a welcoming atmosphere for all visitors.

About Your Role

As a Customer Engagement Manager, you'll be responsible for setting the standards for customer engagement and ensuring that every pet and pet parent has a positive experience in our stores. You'll work closely with your team to create a personalized shopping experience that meets the unique needs of each customer.

  • Pet Parent Engagement: You'll be responsible for building strong relationships with our customers and understanding their needs and preferences. This will involve getting to know our customers and their pets, and using that knowledge to create a tailored shopping experience.
  • Associate Leadership: You'll lead a team of retail and pet care associates who are passionate about delivering exceptional customer service. You'll work with your team to develop their skills and knowledge, and provide coaching and support to ensure they're equipped to meet the needs of our customers.
  • Overall Retail Initiatives: You'll be responsible for driving overall retail initiatives that focus on creating an exceptional customer experience. This will involve working closely with other departments to ensure that our stores are well-stocked, clean, and welcoming, and that our customers have access to the products and services they need.
About Your Career

We're committed to helping our leaders develop their skills and advance their careers. As a Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in a different business unit, such as our salon or Pets Hotel
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide
The Benefits of Working at PetSmart

We're a community of pet lovers who are passionate about delivering exceptional customer experiences. As a member of our team, you'll have the opportunity to:

  • Make a real difference in the lives of pets and their owners
  • Work with a talented and dedicated team of pet enthusiasts
  • Develop your skills and advance your career in a dynamic and supportive environment
  • Enjoy a competitive salary and benefits package