Healthcare Customer Service Specialist

2 months ago


Upland, California, United States Forefront Dermatology Full time

Position Overview:

We are seeking a dedicated Patient Service Representative to enhance our clinic operations. This role is vital in ensuring a seamless patient experience within our healthcare facility.

Work Schedule:
This is a full-time position with a Monday to Friday schedule.

Role Summary:
The Patient Service Representative plays a crucial role in managing the patient check-in process, updating patient records, and handling insurance information. Responsibilities also include operating a multi-line phone system, maintaining medical records, and processing payments.

Benefits:
We offer a comprehensive benefits package, including:

  • Health, dental, and vision insurance
  • Health Savings Account with a matching contribution
  • Paid time off and holiday pay
  • Company-paid life insurance and long-term disability (for full-time employees)
  • Access to voluntary short-term disability insurance
  • 401K plan with employer contributions
  • Profit-sharing opportunities
  • Employee discounts and more

Key Responsibilities:

  • Perform opening and closing duties for the clinic
  • Welcome patients, check them in for appointments, and verify their insurance details
  • Maintain the cleanliness of the waiting area and reception
  • Monitor appointment schedules for changes
  • Assist in scheduling follow-up appointments
  • Respond to tasks within the electronic health record system
  • Manage clinic office supplies
  • Track and sell cosmetic products
  • Handle incoming mail
  • Prepare for upcoming appointments

Qualifications:
Education:
A high school diploma or equivalent is required.

Skills and Abilities:

  • 1-2 years of experience in a medical office or similar environment is preferred
  • Proficient in basic computer operations
  • Quick learner of new software
  • Excellent customer service and communication skills
  • Ability to operate standard office equipment
  • Typing speed of at least 40 words per minute is preferred
  • Strong attention to detail
  • Ability to multitask and prioritize effectively
  • Professional demeanor and appearance
  • Compassionate and caring attitude towards patients
  • Commitment to maintaining confidentiality

Compensation:
Starting pay is $21 per hour.



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