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Customer Service Representative

2 months ago


Decatur, Illinois, United States Consociate Health Full time
Job Overview

Consociate Health is seeking a highly skilled and customer-focused Customer Care Representative to join our team. As a key member of our Client Services Division, you will be responsible for providing exceptional service to our clients and members, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries in a professional and friendly manner, addressing their concerns and resolving issues in a timely and efficient manner.
  • Assist clients with plan and claim questions, providing accurate and up-to-date information to ensure a positive experience.
  • Maintain knowledge of all Summary Plan Benefit manuals, staying up-to-date on plan changes and updates.
  • Perform other duties as assigned, including identifying and performing work that has not been specifically assigned.

Requirements:

  • High School Education required.
  • Minimum of one to three years of experience working with the public, preferably in a customer service or insurance-related role.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.