Service Operations Manager
2 months ago
About the Role:
We are seeking a highly skilled and experienced Service Manager to join our team at Just Right Heating and Air. As a Service Manager, you will be responsible for leading and managing our team of service technicians to deliver exceptional customer service and drive business growth.
Key Responsibilities:
- Optimize Service Operations: Develop and implement strategies to improve service efficiency, reduce costs, and increase customer satisfaction.
- Train and Develop Service Technicians: Provide ongoing training and development opportunities to ensure our service technicians have the skills and knowledge needed to excel in their roles.
- Collaborate with Office Manager: Work closely with the Office Manager to streamline service scheduling, dispatch, and other administrative tasks.
- Review Invoices and Payroll: Meticulously review invoices and payroll to ensure accuracy and identify areas for improvement.
- Manage Service Inventory: Develop and implement policies to ensure our service inventory is always stocked and ready for use.
- Generate Revenue: Identify opportunities to generate revenue through sales of maintenance contracts and other services.
- Provide Field Support: Provide support to service technicians in the field, ensuring they have the resources and guidance needed to deliver exceptional customer service.
- Maintain Service Vehicles: Ensure our service vehicles are clean, fully stocked, and ready for use at all times.
- Develop Training Programs: Develop and implement comprehensive training programs for service technicians, empowering them with the skills and knowledge needed to excel in their roles.
- Implement Processes and Procedures: Develop and implement effective processes and procedures to streamline operations and improve efficiency.
- Foster a Positive Team Culture: Lead and manage the service team to create a positive and productive work environment.
Requirements:
- Extraordinary Organizational Skills: Ability to manage multiple tasks and responsibilities with ease.
- Proficient in Basic Computer Skills: Proficiency in Microsoft Excel, Word, and other software applications.
- Data Analysis and Reporting: Ability to analyze data and create reports to inform business decisions.
- Strong Interpersonal Skills: Ability to build rapport with team members and customers.
- Exceptional Written and Verbal Communication Skills: Ability to communicate effectively with team members, customers, and other stakeholders.
- Positive and Enthusiastic Attitude: Ability to bring energy and optimism to the team.
- Prior Managerial Experience: Prior experience in a management role, preferably in a service industry.
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