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Waste Collection Team Lead

2 months ago

San Jose, California, United States California Waste Service Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Route Supervisor to lead our waste collection team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective collection of waste and recyclables from our customers.

Key Responsibilities:

  • Lead a team of collection experts to provide excellent customer service and ensure timely and efficient collection of waste and recyclables.
  • Address incoming orders and resolve service-related issues in a timely and professional manner.
  • Work with routing managers and other team members to coordinate and direct drivers to ensure optimal route efficiency and customer satisfaction.
  • Dispatch drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
  • Field incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service.
  • Organize and schedule all necessary resources required to accomplish activities and coordinate daily operational needs with Maintenance team.
  • Review and audit documentation related to route operations on a daily basis, following-up where appropriate.
  • Manage the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
  • Plan, distribute, monitor, and follow-up daily route assignments to ensure customers are serviced per company standards and agreements.
  • Investigate problems at customer site, container swaps, and safety issues reported by drivers.
  • Work with Maintenance on Driver Vehicle Inspection Report (DVIR) repairs.
  • Initiate outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
  • Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
  • Ensure same-day service on missed pick-ups by coordinating driver movement in the field.
  • Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Identify and plan deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.
  • Record and document information and distribute to appropriate departments, including: route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.

Requirements:

  • High School Diploma or G.E.D.
  • Working knowledge of Microsoft Outlook, Word, and Excel.
  • Understand how to read a map.
  • Knowledge of San Jose City streets, alleys, and rural areas a plus.
  • Clean driving record.
  • Class B License a plus.
  • 2-4 years relevant work experience in transportation, logistics, warehousing, or solid waste operations.
  • Successfully pass pre-employment (post offer) drug screen and background check.
  • Previous experience working in a Supervisory capacity required.
  • Previous Experience Managing CDL Drivers Preferred.
  • Ability to coach, train, and mentor Drivers.
  • Ability to start shifts in the early mornings.
  • RouteSmart knowledge a plus.
  • 3-5 years of operations management experience preferably in transportation environment.
  • Experience supervising, coaching, and developing staff.
  • Excellent communication skills and desire to work in a team environment.
  • Leader with a professional demeanor.