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Print Account Manager

1 month ago

Hilliard, Ohio, United States Baesman Group, Inc. Full time
Job Title: Account Manager

We are seeking an experienced Account Manager to join our team at Baesman Group, Inc. This is a unique opportunity to work with a nationally recognized provider of direct-to-consumer and in-store marketing strategy and execution.

Job Summary

The Account Manager will be responsible for providing a positive client experience to businesses working with our company. This includes managing the accuracy of job orders, estimates, and proofs, as well as working closely with the Account Director to manage communication flow to clients and production teams.

Key Responsibilities
  • Enter all orders into Monarch with 99.5% accuracy while following the written process
  • Update changes to schedules or orders via the process provided by the Scheduler
  • Follow up on schedule and update client or Account Director and communicate to the client as directed by Account Director
  • Anticipate problems and communicate them to the Production and Account Director
  • Ensure the accuracy of proofs before going to the client
  • Retrieve and communicate job status to the client as directed by the Account Director
  • Write up estimates and deliver them to the client when needed as directed by the Account Director
  • Immediately escalate any problems with orders, estimates, or clients to the Account Director
  • Ensure all projects are delivered on time and communicate delivery to clients as directed by the Account Director
  • Retrieve final pricing or change in pricing from the Pricing Manager and review with the Account Director prior to delivery
  • Maintain and grow SPOC accounts through regular outgoing communication and in-person visits to build relationships. Pull in Subject Matter Experts (SME's) as needed to grow revenue. Maximize market share.
  • Provide pricing for SPOC clients maximizing profitability in consultation with the Pricing Manager or President of Sales
  • Create an invoice appropriately for change orders
  • Invoice responsibility for all accounts as needed
  • Conduct annual business reviews with each SPOC client
  • Provide guidance, creativity, and problem-solving for clients relative to specifications of projects. Must be able to pull in SME's as needed.
  • Other duties as assigned.
Requirements
  • 5+ years of account management experience.
  • 3+ years of experience working in the print, direct mail, and/or signage industry is a must
  • Bachelor's degree preferred.
  • Excellent communication skills, both written and verbal, with impeccable attention to detail.
  • Must be able to interact professionally and positively with all levels of employees and clients.
  • Must possess a high degree of energy, sense of urgency, and customer service oriented as well as strong organizational skills.
  • Strong experience working with Microsoft products, such as Excel, Word, and Outlook.
Benefits

At Baesman Group, Inc., we believe in taking care of our teammates. We offer a comprehensive benefits package, including medical insurance, profit-sharing, paid time off, life and disability insurance, and more.

We are an Equal Opportunity Employer and are committed to diversity and inclusion in the workplace.