Restaurant Operations Manager
2 weeks ago
STK Steakhouse is a global leader in Vibe Dining, with high-end restaurants and bars in cities worldwide. We're seeking a skilled Restaurant Manager to lead our team and deliver exceptional customer experiences.
Key Responsibilities:- Coordinate daily Front of the House and Back of the House operations to ensure seamless service.
- Deliver superior service and maximize customer satisfaction through effective staff management and training.
- Respond promptly and professionally to customer complaints and concerns.
- Regularly review product quality and research new vendors to maintain high standards.
- Organize and supervise shifts to ensure efficient restaurant operations.
- Appraise staff performance and provide constructive feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils, and cleaning products to maintain optimal inventory levels.
- Ensure compliance with sanitation and safety regulations to maintain a clean and safe environment.
- Manage the restaurant's image and suggest ways to improve it through marketing and promotional efforts.
- Control operational costs and identify measures to reduce waste and improve efficiency.
- Create detailed reports on weekly, monthly, and annual revenues and expenses to inform business decisions.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience through social media and marketing campaigns.
- Proven work experience as a Restaurant Manager, Restaurant General Manager, or Hospitality Manager.
- Proven customer service experience as a manager.
- Extensive food and beverage knowledge, with the ability to recall ingredients and dishes to inform customers and staff.
- Familiarity with restaurant management software, such as OpenTable and Avero.
- Strong leadership, motivational, and people skills.
- Acute financial management skills.
- BSc degree in Business Administration, Hospitality Management, or Culinary Schooling is a plus.
- Medical, dental, and vision insurance.
- Group life and disability insurance.
- Group accident insurance.
- Group hospital indemnity insurance.
- Group critical illness insurance.
- Paid time off.
- Employee assistance program (EAP).
- Dependent care benefit.
- Employee dining discounts and/or complementary meals onsite.
- Traditional and Roth 401K plan.
- Commuter benefits.
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