Court Case Management Specialist

5 days ago

Tucson, Arizona, United States Pima County, AZ Full time

Job Summary:

We are seeking a highly skilled Court Case Management Specialist to join our team at Pima County, AZ. As a key member of our court services team, you will provide exceptional customer service, administrative support, and clerical assistance to the Pima County Consolidated Justice Court.

Key Responsibilities:

  • Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
  • Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
  • Receive and process payments per minimum accounting standards;
  • Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
  • Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
  • Scan court documents into the court's case management system;
  • Receive court documents; review, verify, and process documents; create case files;
  • Process proofs, certificates, and registration from information received in-person or via the mail;
  • Assist court customers with sensitive issues;
  • Communicate case information effectively to partner agencies;
  • May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive).

Requirements:

High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.

Benefits:

Pima County offers a competitive benefits package to benefit-eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation, and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings.

Pima County Benefits

Retirement Plan participation is mandatory for all eligible employees, to include a mandatory, pre-tax pay deduction. Plan eligibility is determined by many factors including prior plan participation and position eligibility. ASRS Contribution Rates administers the retirement plans for Public Safety Personnel - Commissioned Officers, Corrections Officers Retirement Plan, and Elected Officials Retirement Plan.

Education Reimbursement Program:

The program will provide up to $5,250 per calendar year for tuition, required books, registration fees, and laboratory fees. The Employee's lifetime maximum benefit would be for reimbursement of one Bachelor's degree and one Master's degree. Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

For more information, click Student Loan Forgiveness | Federal Student Aid.

Pima County provides access to high-quality, affordable healthcare for eligible employees and has an award-winning wellness program. Our plan is designed to ensure a high level of coverage and financial protection. Read more about our benefits program by

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