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Case Administration Specialist

1 month ago

Tucson, Arizona, United States U.S. District Court, District of Arizona Full time
Job Summary

The U.S. District Court, District of Arizona is seeking a highly skilled and detail-oriented individual to fill the position of Case Administration Specialist. This role is responsible for providing exceptional customer service to the public, bar, and court personnel, while also performing a variety of administrative tasks to support the court's operations.

Key Responsibilities

Answer incoming calls and provide information to the public, bar, and court personnel
Act as first and/or second level Electronic Case Filing (ECF) Help Desk for internal and external customers
Accept, review, and docket documents
Perform quality control on attorney-docketed entries
Review filed documents to determine conformity with appropriate rules, practices, and/or court requirements and take appropriate action
Create and process new case files
Assign case numbers to judges and/or magistrate judges on a random basis
Verify attorney's authority to practice before the court
Prepare correspondence in response to inquiries from attorneys, attorney services, pro se litigants, and prisoners
Sort, classify, and file case records
Maintain integrity of the filing system by monitoring proper access to records and maintaining timely and accurate filing of documents
Retrieve files and forward copies to court personnel, attorneys, and others
Certify court documents and ensure data quality
Review filed documents to ensure complete and legible images in ECF before destruction
Prepare, ship, and retrieve records from the appropriate Federal Records Center
Scan, copy, file, pick-up, and sort mail
Process mail
Process e-mail
Maintain mail meter and meter log
Receive and stamp incoming documents
Maintain court files
Perform other duties as assigned

Requirements

Previous and extensive customer service experience involving significant public contact and personal interaction
Excellent oral and written communications skills
Ability to independently prioritize and complete multiple tasks in a timely manner and keen attention to detail
Ability to exercise sound judgment, work independently in challenging situations, have a strong work ethic, and the ability to work extended hours, if needed
High school graduate (or equivalent) and two years general experience and a minimum of one year of specialized experience at the CL 23 (or equivalent)
Education above the high school level may be substituted for general experience
Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws, and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry, or report generation

Preferred Qualifications

Federal, state, or municipal court experience
Case management/electronic case filing experience
A bachelor's degree