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Global Supply Chain Coordinator

2 months ago

East Aurora, New York, United States TalentBurst Full time
Job Summary

We are seeking a highly skilled Global Supply Chain Coordinator to join our team at TalentBurst. As a key member of our customer service team, you will be responsible for ensuring the smooth management of orders from receipt to shipment.

Key Responsibilities
  • Primary Account Management: Serve as the primary point of contact for national or priority accounts and sales managers in all telephone and written communications.
  • Order Processing: Process account purchase orders from receipt to shipment to ensure accurate, timely, and economical shipments.
  • Pricing and Toy Specifications: Enter and maintain accurate pricing and toy specifications.
  • System Code Files and Customer Profiles: Establish and maintain system code files and customer profiles.
  • Dating Terms and Promotional Programs: Maintain proper dating terms and promotional programs on all purchase orders.
  • Stock Commitment: Perform the on-line stock commitment process.
  • Order Research and Resolution: Research and resolve domestic and direct import order and shipment problems.
  • Ad Order Activity: Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.
  • Shipment Coordination: Coordinate and monitor the shipment of allocated items.
  • Customer Communication: Provide accurate item, order, and shipment information to customers, Salesforce, and management for use in planning, scheduling, and forecasting.
  • Order Fill Rates: Maximize order fill rates to assigned accounts.
  • Order Changes and Cancellations: Initiate changes or cancellations of orders to avoid shipping problems.
  • Distribution Center Collaboration: Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
Requirements
  • Accountability: Take personal ownership for delivering and exceeding commitments.
  • Communication Skills: Promote a free flow of information throughout the organization, creating a feeling of energy, excitement, and personal investment.
  • Speed and Urgency: Pursue business objectives with passion and a sense of urgency, inspiring both inside the company and outside partners and customers.
  • Order Processing Knowledge: Possess knowledge of order processing.
  • Interpersonal and Communication Skills: Demonstrate exceptional interpersonal and communication skills, able to achieve results through communications within a worldwide network of markets and sources.
  • Analytical Skills: Possess excellent analytical skills, able to predict, diagnose problems, and identify solutions.
  • Independence and Prioritization: Work with minimum supervision and independently prioritize work without missing critical deadlines.
  • Project Management: Demonstrate the ability to effectively manage multiple projects in a dynamic environment.
  • Computer Proficiency: Possess computer proficiency in Microsoft Word and Excel.
  • Mature Judgment and Organizational Skills: Demonstrate mature judgment and strong organizational skills.
  • EDI Technology: Possess a basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
  • FP Credit Requirements: Possess a thorough understanding of FP credit requirements, dating terms, and promotional programs.
  • Attendance and Job Performance: Demonstrate exemplary attendance and job performance.