Key Carrier Coordinator

2 weeks ago

Fort Collins, Colorado, United States TJ Maxx Full time
Key Carrier Role Overview

At TJ Maxx, we're always looking for talented individuals to join our team. As a Key Carrier, you'll play a vital role in maintaining the smooth operation of our store, ensuring that our customers receive exceptional service and that our team members are supported and empowered to succeed.

Key Responsibilities
  • Provide exceptional customer service, creating a positive and welcoming experience for all customers
  • Act as a leader on the sales floor, promoting a culture of honesty and integrity and maintaining confidentiality
  • Assume Manager on Duty responsibilities, adhering to company policies and procedures
  • Ensure that store teams perform tasks and activities in accordance with store plans, prioritizing as needed
  • Address customer service issues promptly and provide coaching to associates
  • Maintain accurate associate coverage in service areas to ensure a positive customer experience
  • Ensure associates adhere to all operational procedures
  • Communicate effectively with management and associates, setting and addressing priorities and providing progress updates
  • Provide feedback, recognition, and coaching to associates
  • Partner with management on associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
Requirements
  • Able to work a flexible schedule, including nights and weekends
  • Team player with excellent communication and organizational skills
  • Able to respond effectively to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow up on multiple people and tasks
  • Able to act quickly under challenging circumstances
  • Capable of multitasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail experience and 6 months leadership experience
Benefits

We offer a range of benefits to our associates, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical, dental, and vision, HSA, health care FSA, life insurance, short and long-term disability, paid parental leave, paid holidays, vacation, and sick time, auto and home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $ to $ per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At TJ Maxx, we're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to succeed. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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