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Event Coordinator
2 months ago
Job Summary:
The Events Concierge is responsible for ensuring the highest standards of customer service and patron experience for The Lincoln Center and Community Center for Creativity – City of Fort Collins. This position acts as front-line staff for all building activities and building security, reporting to the Conference Services Coordinator.
Key Responsibilities:- Provide exceptional customer service to patrons and clients, ensuring a positive experience for all.
- Staff the Concierge Desk during public hours, providing information and assistance as needed.
- Act as the primary point of contact in emergency situations, coordinating with first responders and other venue staff.
- Record detailed information for billing purposes and update event checklists during events.
- Prepare, set up, and monitor in-house hospitality services for events, including coffee, hot tea, and ice water.
- Uphold general building readiness and appearance by ensuring proper equipment counts and maintaining equipment/furniture placement throughout the venue.
- Complete projects as assigned by Conference Services Coordinator, Events Coordinator, Facility Services Coordinator, Scheduling Coordinator, and/or Event Operations Manager.
- Work collectively with fellow Event Concierges to perform general clerical duties for the Lincoln Center Administration Offices, including answering/routing phone calls, distributing mail, fielding customer inquiries, and receiving incoming packages.
- Must have the ability to work a variety of shifts, including weekends, evenings, and holidays.
- Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.
- High school diploma or general education degree (GED) required.
- Current CMP certification and/or degree in hospitality management preferred, two to four years of increasingly responsible event management or customer service experience or an equivalent combination of education and experience.
- Preferred advanced technical knowledge of audio/visual/multimedia presentation equipment.
- Multilingual applicants are encouraged to apply.
Work is performed in a multi-use performing arts and conference facility that has a dynamic and changing event and activity schedule. The employee will be asked to work variable hours including early morning, afternoon, evening, and late-night shifts during the week, weekends, and some holidays. Employees will be asked to work alone or as an unsupervised team. The noise level in the work environment is usually moderate.
