E-Commerce Operations Supervisor

2 weeks ago


Norcross, Georgia, United States Goodwill of North Georgia Full time

About Goodwill of North Georgia:
At Goodwill of North Georgia, we strive to create a positive impact in our community by utilizing donations and sales from our extensive network of locations to assist local job seekers in finding meaningful employment.

What We Provide:
- Bi-weekly salary payments
- Paid time off for holidays and vacations
- 25% employee discount
- Comprehensive health, dental, and vision insurance for employees and their families
- Access to complimentary job skills training at Goodwill Career Centers

Key Responsibilities:
As an E-Commerce Operations Supervisor, your primary duties will include overseeing the management of all new inventory and compiling data to assess stock levels and identify replenishment needs.

Your role will involve:
- Monitoring and optimizing the performance of the e-commerce platform
- Creating, updating, and uploading product listings with accurate content, images, pricing, and shipping details
- Ensuring the integrity and precision of all listing content
- Analyzing sales trends to identify opportunities for product movement based on customer preferences
- Assisting in the continuous enhancement of online merchandising through effective inventory control
- Meeting departmental goals while adhering to budgetary constraints
- Managing and evaluating the performance of e-commerce staff
- Addressing customer inquiries related to online merchandise or service orders
- Ensuring timely and effective resolution of escalated customer issues
- Fostering customer loyalty through exceptional service
- Tracking and reporting on e-commerce sales and trends

Qualifications:
- High School Diploma or equivalent
- Minimum of one year of experience in online sales, inventory management, logistics, or retail
- Supervisory experience of at least one year
- Strong judgment and a high level of personal and professional integrity
- Excellent written and verbal communication skills
- Ability to interact effectively with team members and management at all levels
- Detail-oriented with the capacity to thrive in a fast-paced environment
- Strong organizational skills and ability to complete tasks efficiently
- Proficient in software applications, including MS Office Suite

Working Conditions:
- Ability to meet physical demands of the position, including standing or walking for extended periods, bending, reaching, and grasping
- Capability to work flexible hours, including weekends

Preferred Qualifications:
- Previous military or non-profit experience
- Bachelor's Degree is preferred

Goodwill of North Georgia is an Equal Opportunity Employer. We evaluate applicants based solely on qualifications and merit, without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.



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