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Retail Operations Supervisor

2 months ago


Norcross, Georgia, United States TPH Full time

Position Title: Retail Operations Supervisor

Reports To: Store Manager

Direct Reports: None

Status: Full-Time

Classification: Non-Exempt

Division: Operations

Role Overview:

The Retail Operations Supervisor plays a vital role in managing the flow of inventory and ensuring efficient operations within the store environment.

Key Responsibilities:

  • Oversee the shipping and receiving processes of merchandise
  • Prepare and fulfill customer orders for timely delivery
  • Conduct inventory checks and cycle counts
  • Coordinate schedules for contract drivers based on operational needs
  • Respond to customer inquiries and resolve issues
  • Perform store opening and closing procedures
  • Manage cash handling, including cash counts and deposits
  • Organize and maintain stock levels of parts
  • Answer incoming calls
  • Ensure cleanliness of the store and front counter
  • Maintain a tidy warehouse and uphold safety standards
Qualifications:
  • High School Diploma or equivalent
  • 1 to 2 years of experience in a retail setting
  • Strong commitment to delivering exceptional customer service
  • Outstanding communication and interpersonal abilities
  • Ability to pass a background check and drug screening
Benefits:

We provide a competitive salary package along with a comprehensive benefits program that includes medical, dental, vision, life insurance, 401k, paid time off, and opportunities for career advancement.

Physical and Environmental Requirements:

This position typically involves a 9-hour workday that includes activities such as reaching, standing, walking, kneeling, lifting, and carrying. The role requires the ability to thrive in a fast-paced environment, with the potential for heavy lifting of 50 lbs or more. Employees are also expected to participate in routine cleaning tasks to maintain a safe and organized workspace.

TPH is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check and drug screening that align with the Company's employment standards.