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Insurance Customer Support Specialist
2 months ago
We are seeking an enthusiastic individual dedicated to delivering outstanding customer support to our clients and policyholders. As an Insurance Customer Support Specialist, your role will involve demonstrating the benefits of our services by generating insurance quotes and offering coverage recommendations.
You will also be responsible for providing exceptional service to existing policyholders by addressing billing inquiries, modifying policies, and suggesting appropriate coverage options.
Key Responsibilities- Maintain detailed records of customer interactions and follow up to ensure satisfaction with our services.
- Verify client insurance coverage and provide policyholders with necessary proof of insurance documentation.
- Stay informed about new marketing strategies to effectively respond to insurance-related inquiries using available resources.
- Address customer complaints, offer suitable solutions, and ensure resolution of issues.
- Accurately adjust consumer policies based on the information provided.
- Strong active listening, interpersonal, and communication abilities.
- Prior experience in customer service is essential for this position.
- A high school diploma or GED equivalent is required.
- Familiarity with database systems for processing client information and proficiency in Microsoft Office for document creation.
- Basic understanding of insurance policy procedures and schedules is advantageous.
Trutela Insurance, LLC operates as an Independent Insurance Agency, prioritizing the needs of our clients over any single company. We evaluate insurance policies from leading carriers to guarantee our clients receive the best value. Our agents represent esteemed insurance providers such as Nationwide, Liberty Mutual, Travelers, Hartford, Prudential, Mutual of Omaha, among others. Our agency has experienced significant growth due to the success of our dedicated agents.
For inquiries regarding our training program and potential start dates, please reach out to us.
