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Guest Experience Specialist

2 months ago

Orlando, Florida, United States SeaWorld Parks & Entertainment Full time

About the Role:

We are seeking enthusiastic and dedicated individuals to become Ambassadors for SeaWorld Parks & Entertainment. As a key member of our team, you will play a vital role in delivering exceptional guest experiences and ensuring the success of our park operations.

Key Responsibilities:

  • Provide guests with information about park shows and attractions, ensuring a seamless and enjoyable experience.
  • Communicate safety policies to park guests, promoting a safe and secure environment.
  • Create physical barriers to guide crowds and prevent unauthorized access into parade routes, maintaining crowd control and order.
  • Regulate the flow of people at certain entry/exit points throughout the parade routes, ensuring efficient crowd management.
  • Assist with directing foot traffic before, during & after each parade, minimizing congestion and delays.
  • Project, articulate & stand tall in speaking to large groups of spectators to deliver pertinent information during parade, effectively communicating with guests.
  • Ensure excellent customer service by responding to customer requirements, expectations, and needs, providing a high level of satisfaction.
  • Enthusiastically represent the park by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job, embodying the SeaWorld spirit.
  • Maintain cleanliness of all assigned areas, upholding the highest standards of presentation and maintenance.
  • Assist with park emergencies, including inclement weather, demonstrating adaptability and crisis management skills.
  • Perform other duties as assigned, embracing a flexible and collaborative approach to work.

Requirements:

  • Must be at least 16 years old, meeting the minimum age requirement.
  • Strong team player with excellent communication, interpersonal and multi-tasking skills, able to work effectively in a fast-paced environment.
  • Commitment to exceptional guest service, prioritizing customer satisfaction and experience.
  • Ability to pass all necessary training, demonstrating a willingness to learn and adapt.
  • Ability to remain calm, troubleshoot and make quick decisions in stressful situations, showcasing resilience and composure.
  • Ability to thrive in a fast-paced environment, handling multiple tasks and responsibilities with ease.
  • Ability to stand and walk for entire shift, meeting the physical demands of the role.
  • Ability to climb on ladders, stadium steps, and uneven surfaces, demonstrating physical agility and flexibility.
  • Ability to lift up to 50 lbs. and push/pull up to 300 lbs. on a cart with assistance, meeting the physical requirements of the job.
  • Ability to train on and properly use protective gear, prioritizing safety and well-being.
  • Comfortable working around water and animals, embracing the unique aspects of the SeaWorld environment.
  • Must be able to work indoors/outdoors in all weather conditions, demonstrating adaptability and flexibility.
  • Scheduling flexibility, able to work a variety of shifts and schedules.
  • Valid state driver's license preferred, but not required.
  • Bilingual skills highly desirable, but not essential.

Perks of the Position:

  • FREE park admission, allowing you to enjoy the park and its attractions.
  • Discounts on park admission tickets and passes for family and friends, promoting a sense of community and connection.
  • Park discounts on food, merchandise, etc., enhancing your overall experience and satisfaction.
  • Scholarship opportunities, supporting your personal and professional growth.
  • Exclusive employee events and giveaways, fostering a sense of belonging and camaraderie.

EEO Employer:

SeaWorld Parks & Entertainment is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives, and are dedicated to creating a workplace that is inclusive, respectful, and supportive.