Guest Experience Manager

2 weeks ago

Orlando, Florida, United States McDonald's Full time
Job Title: Guest Experience Lead

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a Guest Experience Lead to join our team at McDonald's

About the Role:

As a Guest Experience Lead, you will be responsible for creating a welcoming and friendly atmosphere for our customers. You will lead by example, ensuring that every guest feels valued and respected. Your attention to detail and ability to multitask will be essential in maintaining a clean and organized restaurant environment.

Key Responsibilities:
  • Lead the guest experience by checking in with customers and ensuring they are enjoying their visit.
  • Be the solution by handling guest concerns and providing a resolution that meets their satisfaction.
  • Work collaboratively with your team to maintain a welcoming and friendly restaurant environment.
  • Offer expert insight into promotions and benefits of utilizing the McDonald's App and Mobile Order & Pay features.
Requirements:
  • A humble and hospitable demeanor.
  • Passion for helping and serving others (customers and fellow team members).
  • A desire to learn and grow.
  • The ability to communicate effectively and anticipate customer needs.
What We Offer:

Competitive pay starting at $14.50/hour plus cash incentives.

Employee discounts and free meals.

Paid sick leave and/or paid time off.

Tuition reimbursement and/or educational assistance.

Training and advancement opportunities.

Weekly direct deposit.

401k plan*Medical, dental, and vision benefits*And much, much more.

*Available to full-time employees in select locations.

This role is vital to the guest experience because you'll be the face of McDonald's, creating memorable experiences for our customers.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact the restaurant you are applying to request accommodation(s).

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job.

People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Requsition ID: PDX MC 1A84B0D5-5EEB-47B F62F5DEC0_79187

McDonald's Corporation and McDonald's USA, LLC (the Company) are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.

A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.

Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities.

We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day.

We also fully support employees who stay home from work if they are feeling sick.

Read more about the ways we are prioritizing health at https://www.mcdonalds.com/us/en-us/covid-19.html.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online.

If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations.

For corporate roles, please proceed to the online application, or if you already applied, contact There may be a short delay in response time while we continue to monitor the impacts of COVID-19.

We sincerely thank you for your continued trust in the Golden Arches.

  • Guest Experience Manager

    2 weeks ago

    Orlando, Florida, United States McDonald's Full time

    Join Our Team as a Guest Experience LeadWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead. As a key member of our restaurant team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and satisfied.Key Responsibilities:Lead the guest...

  • Guest Experience Manager

    6 days ago

    Orlando, Florida, United States McDonald's Full time

    Job Summary:We are seeking a skilled Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a welcoming and friendly environment for our guests.Key Responsibilities:Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.Handle guest concerns and provide...

  • Seasonal Guest Experience Manager

    2 weeks ago

    Orlando, Florida, United States lululemon athletica Full time

    Lead Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring a high-quality in-store experience for all guests. This includes assessing and fulfilling the needs of the business, team, and guests, as well as maintaining operational excellence throughout your shift.Key Responsibilities:Lead...

  • Director of Guest Experience

    1 month ago

    Orlando, Florida, United States Orlando City SC Full time

    Job Title: Director of Guest ExperienceOrlando City SC is seeking a highly motivated and experienced Director of Guest Experience to lead our efforts in creating a world-class fan experience at our stadium. As a key member of our team, you will be responsible for developing and implementing strategies to enhance the overall guest experience, ensuring that...

  • Guest Experience Manager

    2 weeks ago

    Orlando, Florida, United States McDonald's Full time

    Job SummaryWe are seeking a skilled Guest Experience Lead to join our team at McDonald's. As a key member of our restaurant staff, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Lead the guest experience by checking in with customers and ensuring they are enjoying...

  • Product Manager

    2 weeks ago

    Orlando, Florida, United States 247Hire Full time

    Job DescriptionAs a Product Manager - Digital Guest Experience, you will be responsible for shaping the product vision, strategy, and roadmap for the domain. You will partner with internal stakeholders to produce an ongoing consolidated domain roadmap of in-flight and future initiatives. Your key performance metrics will track organizational performance...

  • Food and Beverage Operations Manager

    4 weeks ago

    Orlando, Florida, United States Guest Services Full time

    Job SummaryThe Food and Beverage Supervisor is responsible for assisting the Manager in all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.Key ResponsibilitiesEnsure complete guest satisfaction at all times.Monitor and supervise set up...

  • Guest Experience Specialist

    4 weeks ago

    Orlando, Florida, United States Marriott Full time

    Unlock the Art of Exceptional Guest ExperiencesAt Marriott, we're not just about providing a smooth check-in and check-out experience. We're about crafting an unforgettable journey for our guests. As a Guest Experience Expert, you'll be the mastermind behind creating a unique and memorable experience for every guest. You'll be empowered to move about your...

  • Guest Experience Ambassador

    2 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Our Guest Experience Experts are the face of Marriott International Inc, delivering exceptional service to our guests. We're looking for individuals who can create a memorable experience for our guests, from check-in to check-out. As a Guest Experience Expert, you'll be empowered to move about your space and take the initiative to deliver a wide range of...

  • Guest Experience Ambassador

    2 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Our Guest Experience Specialists take ownership of delivering exceptional service to our guests, guiding them through their entire stay with a guest-first mindset. They are empowered to move about their space and take initiative to address operational needs, process guest requests, and complete reports. Whether it's delivering quality meals or sharing local...

  • Guest Experience Associate

    3 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete...

  • Guest Experience Ambassador

    5 days ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Guest Experience Specialist at Marriott International Inc, you will be responsible for delivering exceptional guest experiences in the main areas of the hotel. This role requires a guest-first mindset, empowering you to move about your space and take ownership of operational needs, guest requests, and quality meals. You will be on your feet...

  • Host - Guest Experience Specialist

    6 days ago

    Orlando, Florida, United States Earl Enterprises Full time

    Host - Guest Experience SpecialistAt Earl Enterprises, we're looking for a skilled Host to join our team. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience. Your role will be to create a welcoming atmosphere, manage the flow of guests, and ensure that every guest feels valued and respected.Key...

  • Guest Experience Ambassador

    2 weeks ago

    Orlando, Florida, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Residence Inn & SpringHill Suites Orlando at Millenia. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth stay for our valued customers.Key ResponsibilitiesProvide...

  • Guest Experience Ambassador

    2 weeks ago

    Orlando, Florida, United States Marriott Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional mannerComplete...

  • Guest Experience Ambassador

    6 days ago

    Orlando, Florida, United States Marriott Full time

    Job SummaryAs a Guest Experience Expert at Marriott, you will be responsible for delivering exceptional service to our guests. This role requires a high level of initiative, as you will be empowered to move about your space and take the initiative to deliver a wide range of services that guide guests through their entire stay. Whether processing operational...

  • Guest Experience Associate

    2 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Guest Experience Expert at Marriott International Inc, you will be responsible for delivering exceptional service to our guests. This role requires a high level of initiative, flexibility, and problem-solving skills. You will be empowered to move about your space and take ownership of guest requests, ensuring a seamless and memorable...

  • Guest Experience Lead

    5 days ago

    Orlando, Florida, United States McDonald's Full time

    Job Title: Guest Experience LeadAbout the Role:We are seeking a Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for leading the guest experience by checking in with guests, handling guest concerns, and providing resolve to their satisfaction.Key Responsibilities:Lead the guest experience by checking...

  • Guest Experience Lead

    2 weeks ago

    Orlando, Florida, United States McDonald's Full time

    {"title": "Guest Experience Lead", "description": "Be the Face of McDonald'sAs a Guest Experience Lead, you'll be the ambassador of our brand, ensuring every guest has an exceptional experience. Your warm smile, attentive nature, and passion for delivering top-notch service will make our customers feel valued and appreciated.Key Responsibilities:Lead the...

  • Guest Experience Ambassador

    4 weeks ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at JW Marriott Orlando Grande Lakes. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesProcess operational needs and address guest requests in a...