Customer Service Representative

5 days ago


New York, New York, United States Voya Financial Full time
Key Responsibilities

The Participant Services Representative plays a vital role in delivering exceptional customer service to participants in employer-sponsored retirement plans. This includes answering inbound calls, assessing participant needs, and providing service resolution through clear and concise explanations of plan features and benefits.

Key Skills and Qualifications
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Knowledge of retirement plans and financial services industry
What We Offer

Voya Financial is committed to providing a comprehensive benefits package that supports the well-being of our employees. This includes health, dental, and vision insurance, 401(k) savings plan with company matching contributions, and tuition reimbursement.

Why Work for Voya Financial

Voya Financial is a leading provider of retirement plans and financial services. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Our team is passionate about helping individuals and families achieve their financial goals and secure their financial futures.

We are seeking a highly motivated and customer-focused individual to join our team as a Participant Services Representative. If you are passionate about delivering exceptional customer service and have a strong background in retirement plans and financial services, we encourage you to apply for this exciting opportunity.



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