Senior IT Support Specialist

3 weeks ago


Union Valley, Texas, United States Baltimore Consulting Full time
Job Description: We are looking for a highly skilled Senior IT Support Specialist to join our team in the Managed Services division. This role involves providing top-notch support to our clients, troubleshooting network issues, and working on project tasks. The ideal candidate will have at least 5 years of experience in IT support and a strong background in managed services.

The position includes a dynamic and fast-paced work environment where you will be exposed to various technologies and solutions used by our clients. As a successful candidate, you will be comfortable working on servers, managing Office 365 services, and providing proactive maintenance on client infrastructure.

Key responsibilities include:

  • Responding to support requests via tickets and email and troubleshooting end-user issues remotely and on-site
  • Firewall configuration and troubleshooting
  • Managing and troubleshooting standard suite of Office 365 services
  • Providing proactive maintenance on client infrastructure and working with account team to recommend upgrades and replacements as needed
  • Desktop refresh/imaging
  • Rotating after-hours on-call schedule
  • Occasional project work during non-business hours (with advanced notice)

Requirements:

  • At least 5 years of professional IT experience
  • 2+ years of MSP experience
  • Strong prioritization and practical problem-solving skills
  • Eager to learn and develop and to share knowledge with others
  • Passionate about providing excellent customer service
  • Exceptional communication skills – ability to translate 'tech' into plain English
  • Ability to multitask & work on multiple issues & projects simultaneously
  • Ability to stay motivated and on-task when not under direct supervision

Estimated Salary: $80,000 - $110,000 per year, depending on experience.



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