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State Farm Agent Team Member

4 weeks ago

Homestead, Florida, United States Aixa Hernandez - State Farm Agent Full time
ROLE SUMMARY:

As a Receptionist - State Farm Agent Team Member with Aixa Hernandez - State Farm Agent, you will be instrumental in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. This role offers a unique opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

KEY RESPONSIBILITIES:
  • Establish and maintain strong customer relationships, ensuring timely follow-ups as needed.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Employ exemplary communication skills to efficiently meet customer needs, while promoting the development of our business.
QUALIFICATIONS:
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving, ensuring seamless customer experiences.
BENEFITS:
  • Competitive hourly pay plus commission/bonus structure.
  • Growth potential and opportunities for advancement within the office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We specialize in insurance and financial services, including auto, home, life, and retirement planning. As a State Farm agent's employee, you will be part of a dynamic team dedicated to making a positive impact in the community.