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Medicare Customer Service Operations Manager
4 weeks ago
About the Role
We are seeking a highly skilled Medicare Customer Service Operations Manager to join our team at the Hispanic Technology Executive Council. As a key member of our operations team, you will be responsible for leading the development and implementation of strategies to optimize Medicare customer service operations.
Key Responsibilities
- Client Engagement: Build and maintain strong relationships with clients, serving as the primary point of contact for consulting engagements.
- Strategic Consulting: Develop and implement tailored, data-driven strategies to optimize Medicare customer service operations, aligning them with organizational goals.
- Technology Solutions: Evaluate, recommend, and implement cutting-edge technology solutions to enhance customer service operations, including CRM systems, automation, and data analytics tools.
- Performance Improvement: Collaborate with clients to define key performance indicators (KPIs) and develop performance improvement plans.
- Team Leadership: Lead a team of consultants and subject matter experts, providing guidance, coaching, and mentorship.
Requirements
- Bachelor's Degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 5 years of experience in healthcare Medicare customer service operations and technology solutions.
- Minimum of 5 years of experience with Medicare regulations, compliance requirements, and industry best practices.
Why Join Us?
At the Hispanic Technology Executive Council, we are committed to delivering exceptional results for our clients. As a Medicare Customer Service Operations Manager, you will have the opportunity to work with a talented team of professionals and make a meaningful impact on the healthcare industry.
What We Offer
- A competitive salary range of $93,400 to $258,500, depending on location.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Opportunities for professional growth and development, including training and mentorship programs.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
