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Hotel Operations Manager

2 months ago

Hayward, California, United States Holiday Inn Express Hayward Full time
Job Summary:

The General Manager - Hotel Operations is a seasoned hospitality professional responsible for overseeing the day-to-day operations of the Holiday Inn Express Hayward. This individual will lead a team of management staff and front-line associates to ensure exceptional guest experiences, optimize financial performance, and maintain high-quality product and service standards.

Key Responsibilities:
  • Leadership and Management: Direct and supervise a team of management staff and front-line associates to achieve business objectives.
  • Financial Management: Develop and implement strategies to optimize revenue, control expenses, and maintain profitability.
  • Guest Experience: Ensure exceptional guest experiences through effective communication, problem-solving, and conflict resolution.
  • Quality and Compliance: Maintain high-quality product and service standards, ensuring compliance with company and brand standards, as well as local regulations.
  • Training and Development: Provide training and development opportunities to management staff and front-line associates to enhance their skills and knowledge.
  • Communication and Collaboration: Foster open communication and collaboration among departments to ensure seamless operations and achieve business objectives.
  • Problem-Solving and Decision-Making: Analyze problems, identify solutions, and make informed decisions to drive business results.
Requirements:
  • Education: Bachelor's degree in Hospitality, Business Administration, or related field.
  • Experience: Minimum 6 years of progressive experience in hotel operations, management, or a related field.
  • Skills: Strong leadership and management skills, excellent communication and problem-solving skills, ability to analyze data and make informed decisions, and proficiency in Windows operating systems and company-approved software.
Benefits:
  • Competitive Salary: $80,000 - $90,000 per year.
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.