Senior Network Support Specialist

7 hours ago

Auburn Hills, Michigan, United States HRU Inc Technical Resources Full time
Job Title: Senior Network Support

Job Summary:

The Senior Network Support Analyst will be responsible for implementing, maintaining, and optimizing the integrity and availability of information systems data network. This includes 3rd level operational network support, including the implementation of both hardware and operating systems per the VWGoA network policy.

Key Responsibilities:

  • Implement and maintain network standards and procedures to protect the integrity and availability of information systems data network.
  • Provide timely response to approved business unit, developer, and administrator community requests for assistance including project support.
  • Participate in a 24-hour on-call support for scheduled changes, and to resolve data network problems/issues.
  • Monitor and maintain the health of data network equipment, including Ethernet switches, routers, firewalls, load balancers, domain name servers, virtual private network appliances, and network monitoring tools.
  • Advance functionality within the network automation, simulation, and automated validation solutions (Ansible / NetMiko / Terraform / Python / Cisco CML / GNS3 etc).
  • Ensure the lifecycle of network infrastructure is maintained and optimized, including determining design, collecting requirements, proposing solutions, and ensuring regular operational tasks like patching are done leveraging best methods like automation.
  • Drive a continuous improvement process to identify opportunities to eliminate waste and improve processes within VWGoA.
  • Inform management of critical issues that may affect clients or the infrastructure and provide recommendations for mitigation.
  • Work with network product vendors and VWGoA Enterprise Architect and Network Team Lead to implement network improvements, and new data network products and technology.
  • Troubleshoot a wide range of issues including electronic data traffic, network security, domain name servers, network load balancing, virtual private networks, local area networks, wireless local area networks, and firewalls.
  • Interface and support incident resolution with 1st and 2nd level support teams with all network problems.
  • Analyze and understand the organization's environment and architecture, proposing solutions to meet customer requirements.
  • Audit third-party providers for compliance with VWGoA network support and implementation policies as needed.
  • Maintain required documentation for all data network activities.
  • Troubleshoot complex network issues within prescribed service levels.

Requirements:

  • Bachelor's degree, preferably in Computer Science, or a related discipline.
  • Understanding of core IT concepts including networking and access control.
  • Strong written and verbal communication skills.
  • Cisco CCNP (Routing and Switching or DataCenter) and proven experience with Cisco Networks.
  • WAN Technologies (MPLS), Routing Protocols (Deep knowledge of BGP and OSPF) and supporting technologies (eg BFD).
  • Experience with information security management frameworks such as ISO 27001, ITIL, NIST 800-53, CIS.

Preferred Qualifications:

  • Cisco CCIE - Routing and Switching (Desired) / Arista ACE.
  • Palo Alto PCNSE / ZScaler ZCCA-IA / Fortinet NSE4 / Pulse.
  • 10+ years of experience designing and implementing enterprise network and security systems.
  • Network Automation & Simulation Experience (Ansible / Python / GNS3).
  • Broad experience in full stack support environment, able to troubleshoot problems affecting a variety of operating systems both server and workstation.
  • 3. 5+ years of experience implementing & managing enterprise firewalls with a specific focus on next-generation feature implementation.

Basic Skills:

  • Root Cause Analysis & Problem Solving- creating options and solutions.
  • Continuous Improvement - perpetually looking for a better way.
  • Analytical Thinking- using logic and reason.
  • Persuasion / Motivation- moving others to action.
  • Customer Focus.
  • Technical Documentation.

Must Have Ability to Travel within USA, Canada, and Mexico.

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