Customer Care Coordinator
4 weeks ago
**About the Role**
We are seeking a highly skilled Customer Care Coordinator to join our Coatings team in Southfield, MI. As a key member of our team, you will be responsible for the entire order fulfillment process, ensuring seamless communication with customers and internal stakeholders.
**Key Responsibilities**
- Effectively manage order to cash process activities, including entering and processing orders, expediting, and basic returns.
- Understand and follow customer non-conformance process.
- Complete material availability inquiries and price discrepancy reporting.
- Perform concise and timely accounts receivable reconciliation.
- Contribute directly to supply chain initiatives, including managing slow-moving or aged inventory reduction.
- Provide consistent quality service and act as liaison for customers and external service providers.
**Requirements**
- High school diploma or equivalent with at least 2 years of professional experience, or a Bachelor's degree with at least one year of experience.
- Computer proficiency with Microsoft Office suite and web-based applications.
- Ability to interact with customers in a helpful and friendly manner and work well in a team environment.
- Strong verbal and written communication skills and problem-solving skills.
**What We Offer**
BASF provides a comprehensive benefits package, including flexible work arrangements, competitive retirement savings plan, well-being programs, and career development opportunities.
**About Us**
BASF is one of the largest chemical companies in North America, empowering employees with the tools, guidance, and opportunities to advance and succeed in work and life.
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