Customer Care Coordinator

4 weeks ago


Southfield, Michigan, United States BASF Corporation Full time

**About the Role**

We are seeking a highly skilled Customer Care Coordinator to join our Coatings team in Southfield, MI. As a key member of our team, you will be responsible for the entire order fulfillment process, ensuring seamless communication with customers and internal stakeholders.

**Key Responsibilities**

  • Effectively manage order to cash process activities, including entering and processing orders, expediting, and basic returns.
  • Understand and follow customer non-conformance process.
  • Complete material availability inquiries and price discrepancy reporting.
  • Perform concise and timely accounts receivable reconciliation.
  • Contribute directly to supply chain initiatives, including managing slow-moving or aged inventory reduction.
  • Provide consistent quality service and act as liaison for customers and external service providers.

**Requirements**

  • High school diploma or equivalent with at least 2 years of professional experience, or a Bachelor's degree with at least one year of experience.
  • Computer proficiency with Microsoft Office suite and web-based applications.
  • Ability to interact with customers in a helpful and friendly manner and work well in a team environment.
  • Strong verbal and written communication skills and problem-solving skills.

**What We Offer**

BASF provides a comprehensive benefits package, including flexible work arrangements, competitive retirement savings plan, well-being programs, and career development opportunities.

**About Us**

BASF is one of the largest chemical companies in North America, empowering employees with the tools, guidance, and opportunities to advance and succeed in work and life.



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