IT Support Specialist

2 weeks ago


Amsterdam, New York, United States St. Mary's Health Care Full time

Job Title: Desktop IT Support Associate

Employment Type: Full-Time

Shift: Days

Hours Per Week: 40 hours

Compensation: Hiring range: $24.95. The actual salary will be determined based on experience and other factors permitted by law.

Technical Proficiency:

  • Demonstrates a foundational understanding of information technology principles with practical knowledge in one or two technology environments. Utilizes technical expertise under supervision and well-defined work direction. Quickly adapts to and learns new procedures.

Analytical Abilities:

  • Selects from established protocols to resolve work-related issues. Capable of directing individuals to the appropriate resources for problem resolution.

Customer Service Responsibilities:

  • Builds effective relationships with internal clients by actively listening, clarifying, and responding appropriately. Collaborates and works efficiently with all team members within the organization.

Communication Skills:

  • Responsible for creating essential documentation in a clear and concise manner, adhering to established standards. Effectively shares knowledge within the team. Capable of communicating verbally in a clear and professional manner while providing Service Desk support via phone and/or email.

Relevant IT Experience:

  • Typically requires 1-2 years of relevant experience and an Associate's Degree or equivalent qualifications.

Key Responsibilities:

  • Develops and updates departmental documentation clearly.
  • Provides first-level desktop and user support both in-person and via Service Desk phone support.
  • Manages installed technologies, adhering to approved processes and procedures.
  • Advocates for technical standards.
  • Assists in the implementation of technologies under the guidance of senior staff.
  • Handles the setup, termination, and updates of security access.
  • Must be available to work any shift within Service Desk support coverage and participate in on-call rotation after hours, weekends, and holidays.
  • Receives calls as a Customer Service Representative of the Service Desk.
  • Must be proficient in speaking, reading, writing, and following instructions in English.


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