Billing Support Specialist

2 weeks ago


Tualatin, Oregon, United States Portland General Electric Full time
Job Title: Billing Support Specialist

We are seeking a highly skilled Billing Support Specialist to join our team at Portland General Electric. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers regarding billing-related inquiries and issues.

Key Responsibilities:
  • Respond to customer inquiries and resolve billing-related issues in a timely and professional manner.
  • Investigate and analyze billing discrepancies and errors, and take corrective action as necessary.
  • Collaborate with internal teams to resolve complex billing issues and ensure accurate and timely billing.
  • Provide excellent customer service and communicate effectively with customers via various channels.
Requirements:
  • 2+ years of experience in customer service, billing, or a related field.
  • Intermediate Excel skills and basic math skills.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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