Ecommerce Customer Service Representative
5 days ago
At Lightology, we're seeking a highly motivated and organized Ecommerce Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat.
Key Responsibilities:
- Communicate with clients on the status of their orders.
- Provide tracking information on orders that have shipped.
- Offer suggestions or substitutions when items are backordered.
- Assist purchasing or inventory management with checking product availability, delivery, or cost.
- Work with purchasing to ensure timely order shipment.
- Complete a daily backorder report to keep clients informed about delivery information.
- Answer customer service calls, questions, and complaints in a prompt and professional manner.
- Initiate internal communications and information related to client service and transaction completion.
- Follow security and operational procedures for the computer and point of sale environment.
- Assist clients with selecting lighting products.
- Rotate with other customer service employees in the customer pick-up area.
Requirements:
- Previous experience working in a high-volume customer service function in a retail, design, or manufacturing environment.
- Good organizational skills and communication skills.
- Basic knowledge of Microsoft Word and Excel.
- Knowledge of lighting or electrical products is a plus, but not required.
We're looking for a team player who is eager to learn and take on additional responsibilities when needed. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Lightology.
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