Ecommerce Customer Service Representative

5 days ago


Chicago, Illinois, United States Lightology Full time
Ecommerce Customer Service Agent

At Lightology, we're seeking a highly motivated and organized Ecommerce Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat.

Key Responsibilities:

  • Communicate with clients on the status of their orders.
  • Provide tracking information on orders that have shipped.
  • Offer suggestions or substitutions when items are backordered.
  • Assist purchasing or inventory management with checking product availability, delivery, or cost.
  • Work with purchasing to ensure timely order shipment.
  • Complete a daily backorder report to keep clients informed about delivery information.
  • Answer customer service calls, questions, and complaints in a prompt and professional manner.
  • Initiate internal communications and information related to client service and transaction completion.
  • Follow security and operational procedures for the computer and point of sale environment.
  • Assist clients with selecting lighting products.
  • Rotate with other customer service employees in the customer pick-up area.

Requirements:

  • Previous experience working in a high-volume customer service function in a retail, design, or manufacturing environment.
  • Good organizational skills and communication skills.
  • Basic knowledge of Microsoft Word and Excel.
  • Knowledge of lighting or electrical products is a plus, but not required.

We're looking for a team player who is eager to learn and take on additional responsibilities when needed. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Lightology.



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