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Front Desk Ambassador

2 months ago

Longboat Key, Florida, United States Marriott Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The St. Regis Longboat Key Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all guests.

Key Responsibilities
  • Process guest arrivals and departures, including check-in and check-out procedures
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Provide information and recommendations on local attractions and services
  • Manage guest requests and concerns, escalating issues to management as needed
  • Maintain accurate records and reports, including guest information and hotel operations
Requirements
  • High school diploma or equivalent required
  • No prior work experience required, but a positive attitude and willingness to learn are essential
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Physical stamina to stand for long periods and move around the hotel
About Us

Marriott International is a global hospitality company with a portfolio of brands that offer exceptional experiences for our guests. We are committed to providing a safe and inclusive work environment for all our employees, and we offer a range of benefits and opportunities for career growth and development.