Technical Support Specialist

2 weeks ago


Deltona, Florida, United States City of Deltona Full time

Technical Support Specialist

General Overview:
The primary function of this role is to deliver advanced assistance and troubleshooting for personal computing hardware and software, telecommunications, audiovisual systems, and related equipment.

Key Responsibilities:
  1. Install, maintain, and repair PC and laptop hardware, software, and peripherals for municipal staff.
  2. Oversee after-hours support coordination by helpdesk personnel and manage helpdesk ticketing systems.
  3. Provide user training and assistance for remote access to the municipal network as authorized.
  4. Set up IT equipment for training sessions, meetings, and special events as needed.
  5. Support remote locations, including backup tape management, system installations, and troubleshooting.
  6. Monitor and manage IT hardware and software inventory.
  7. Collaborate on the security of systems and infrastructure, including firewalls and routers.
  8. Assist in managing helpdesk staff activities and ensure timely resolution of support tickets.

Additional Duties:
Perform related tasks as assigned.

Qualifications:
Education: An Associate's Degree in Information Technology or a related field is required, along with two years of experience in an IT support capacity.
Certifications: A valid driver's license and A+ certification (awarded in 2012 or later) are necessary. Additional certifications in CompTIA+, Microsoft, or Cisco are preferred.

Physical Requirements:
Light to medium physical work involving walking and standing for extended periods, with the ability to lift between 10 and 50 pounds regularly.

Work Environment:
This position requires a commitment to maintaining the safety and health of others while ensuring the efficient operation of IT services.

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