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Patient Care Support Specialist

2 months ago


Deltona, Florida, United States Optum Full time

Job Title:
Associate Patient Care Coordinator
Optum is a worldwide organization dedicated to providing healthcare, supported by technology to assist millions in achieving better health.

Your contributions to our team will have a direct impact on health outcomes by linking individuals with necessary care, pharmacy benefits, data, and resources to enhance their well-being.

Here, you will discover a culture driven by diversity and inclusion, skilled colleagues, extensive benefits, and opportunities for professional growth.

Make a difference in the communities we serve as you help us promote health equity on a global level.



Working Hours:
Monday through Friday, 8:00am - 5:00pm

Key Responsibilities:
Welcomes patients upon arrival and oversees a 20-minute wait time
Assists patients with the intake process, including document copying
Collects co-payments, co-insurance, and deductibles, issuing receipts
Manages the cashier box and daily deposits in accordance with company policies
Processes walk-in patients and visitors
Handles phone inquiries and schedules appointments
Maintains medical records (filing, scanning, preparing for scheduling) and faxes
Ensures timely scanning and filing of all correspondence
Processes requests for the release of medical records and maintains appropriate logs
Performs all other related duties as assigned

Required Qualifications:
High School Diploma/GED (or higher)
1+ years of experience in data entry

Preferred Qualifications:
Excellent communication and customer service skills, both in person and over the phone
Familiarity with general office procedures
Basic proficiency in Microsoft applications

At UnitedHealth Group, our mission is to assist individuals in living healthier lives and to enhance the efficiency of the health system for everyone.

We believe that everyone—regardless of race, gender, sexuality, age, location, or income—deserves the chance to live their healthiest life.

We are dedicated to reducing our environmental impact and providing equitable care that addresses health disparities and improves health outcomes.


Diversity fosters a healthier environment:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.

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