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Operations Support Associate 3
2 months ago
The Operations Support Associate 3 is an entry-level role focused on delivering operational assistance services. This includes maintaining records and documentation, managing the storage and retrieval of information, overseeing account maintenance, and facilitating account openings in collaboration with the Operations - Core Team. Furthermore, the Operations Support Associate 3 acts as a bridge between operational personnel, relationship managers, project leaders, custodians, and clients. The primary aim of this position is to ensure effective daily operational support in accordance with Citi's operational support framework and protocols.
Key Responsibilities:
+ Accurately document processes and adhere to established protocols to complete intricate tasks.
+ Identify procedural gaps that require escalation and propose viable solutions.
+ Assist in managing inventory and workflow based on risk priorities and service levels.
+ Provide support across a variety of products and services.
+ Analyze issues and develop solutions through thorough research and investigation.
+ Navigate, test, and operate moderately complex databases, spreadsheets, and systems.
+ Ensure precise and timely management of accounts.
+ Participate in activities aimed at minimizing organizational impact and/or loss.
+ Assess risks when making business decisions, ensuring the firm's reputation is upheld and that Citigroup, its clients, and assets are protected by complying with relevant laws, regulations, and policies, while applying sound ethical judgment in personal conduct and business practices.
Qualifications:
+ Minimum of 1 year of relevant experience.
+ Proficient in computer skills and typing.
+ Quick adaptability to new technologies.
+ Strong written and verbal communication skills.
+ Ability to collaborate effectively with others to complete assigned tasks.
Education:
+ High School diploma or equivalent.
This job description provides a general overview of the types of work performed. Additional job-related duties may be assigned as necessary.
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Full time
Compensation:
Competitive salary and benefits package, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
