Sales Support Associate

2 days ago


O'Fallon, Missouri, United States Phoenix Textile Corporation Full time
About the Role

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our Phoenix Government Services (PGS) Team. As a Sales Support Specialist, you will play a critical role in managing incoming communications and customer service inquiries, identifying and assessing customer needs to achieve satisfaction.

Key Responsibilities
  • Perform order entry and management, ensuring timely and accurate processing of customer orders.
  • Communicate with customers via email and phone to address inquiries, provide product information, and resolve any emerging issues.
  • Expedite orders in coordination with other departments to ensure seamless customer experience.
  • Complete new account setup and entry, ensuring accurate and efficient onboarding of new customers.
Requirements and Qualifications
  • Proven experience with computer software and programs, with a strong proficiency in Microsoft Office Suite, particularly Word, Outlook, and Excel.
  • Excellent communication and interpersonal skills, with the ability to interact with customers, sales staff, and other company personnel in a professional and courteous manner.
  • Strong time management and organizational skills, with the ability to prioritize and manage multiple tasks and responsibilities.
  • Ability to work independently with minimal supervision, with a high level of self-motivation and persistence.
  • Ability to perform repetitive tasks daily, with a focus on accuracy and attention to detail.
What We Offer
  • A comprehensive health and wellness benefit package, including 3-tiered health insurance, dental insurance, vision insurance, short and long-term disability insurance, and group term and voluntary life insurance.
  • A 401(k) retirement plan with a 25% match on the first 10% of deferrals and profit sharing.
  • A generous PTO program, allowing for a healthy work-life balance.
  • A casual dress code, promoting a relaxed and comfortable work environment.
  • The opportunity to be part of a supportive and high-performing team, dedicated to excellence and customer satisfaction.

Phoenix Textile Corporation is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.


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