Guest Services Representative

5 days ago


St Augustine, Florida, United States Bluegreen Vacations Full time
Job Summary

We are seeking a highly skilled Guest Reception Representative to join our team at Bluegreen Vacations. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities
  • Guest Greeting and Communication: Greet all guests in a professional and friendly manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Process Management: Understand and follow all processes outlined in the Guest Training Manual SOP, ensuring accuracy and attention to detail in all aspects of your work.
  • Team Collaboration: Maintain a positive working relationship with Sales, Marketing, and Admin teams, ensuring seamless communication and collaboration to achieve our goals.
  • Guest Registration and Data Integrity: Distribute and collect Guest Registration Forms, ensuring all information is accurate and up-to-date, and maintaining a superior level of data integrity.
  • Customer Complaint Resolution: Log escalation of customer complaints/concerns as outlined by Site Level Management, ensuring prompt and effective resolution.
  • Call Handling and Escalation: Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed, providing exceptional customer service at all times.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be highly organized, with a strong attention to detail and ability to maintain accurate records.



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