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Guest Relations Ambassador

2 months ago

Miami, Florida, United States Silverspot Cinemas Full time
Job Title: Guest Relations

Job Summary:

We are seeking a highly skilled and enthusiastic Guest Relations professional to join our team at Silverspot Cinema. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for all visitors.

Key Responsibilities:

  • Guest Service: Greet guests with a warm and welcoming smile, providing assistance with ticket sales, swaps, and other inquiries.
  • Communication: Respond to guest inquiries via phone, email, and in-person, ensuring prompt and accurate information.
  • Problem-Solving: Resolve guest complaints and concerns in a professional and courteous manner, escalating issues to management as needed.
  • Safety and Security: Monitor the entrance and access area, ensuring compliance with safety protocols and procedures.
  • Cleanliness: Maintain a clean and organized workspace, adhering to Silverspot Cinema's high standards of cleanliness and presentation.

Requirements:

  • Education: GED or HSD, or currently enrolled in high school.
  • Skills: Strong communication and customer service skills, attention to detail, and ability to work in a fast-paced environment.
  • Physical Demands: Ability to stand for long periods, lift up to 35 pounds, and use a tablet or handheld scanner device.

About Silverspot Cinema:

Silverspot Cinema is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary, great benefits, and growth opportunities for our team members. If you are passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply for this exciting opportunity.