Customer Technical Specialist

2 days ago


Romulus, Michigan, United States Peraton Full time
Job Title: Customer Technical Specialist

Peraton is seeking a Customer Technical Specialist to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at Federal Air Marshal facilities across the U.S.

Key Responsibilities:
  • Provide IT-related operational and project support for the Federal Air Marshals.
  • Deliver professional, high-quality services and a variety of technologies across the airport and off-site locations.
  • Provide technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements.
  • Coordinate and attend construction/vendor meetings for respective locations and define IT requirements for IT-related projects.
  • Develop and maintain SOPs to deliver preventive maintenance and audits for racks/cabinets containing mission-critical TSA infrastructure.
  • Deliver engineering assistance and hands-on project support for decommissioning, turnover, or disposal activities.
  • Escort and consult with third-party personnel to facilitate restoration of IT/communications equipment or services and maintain positive control of TSA IT infrastructure.
  • Travel may be required up to 25% to CONUS and OCONUS site locations to support O&M projects or as needed to support the screening workforce.
Requirements:
  • Responsible for developing and managing site-specific O&M project schedules to include OEM and non-TSA system owner participation in the project.
  • Negotiate with the government and be flexible to support operational priorities for respective sites.
  • Support and troubleshoot a variety of technologies.


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