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Voice of the Customer Fleet Analyst

2 months ago

Romulus, Michigan, United States RLE International Full time
Job Overview

Company Overview:

RLE INTERNATIONAL stands as a premier provider of engineering and consulting services within the global mobility and energy sectors. With over three decades of expertise, we pride ourselves on delivering innovative and effective solutions tailored to our international clientele. Our commitment to excellence in engineering services supports our clients in developing mobility solutions across the globe. With a presence in Europe, North America, Australia, India, and China, we ensure proximity to our customers. Our dedicated team of 2,100 employees actively contributes to shaping the future of our organization through continuous personal and technical development.

Project Summary:

The Vehicle Homologation & Compliance team is spearheading an initiative to leverage Voice of the Customer Fleet vehicles to proactively identify potential emissions issues prior to mandatory In-Use testing.

  • Collaborate closely with the In-Use Compliance and Calibration teams to further develop and sustain this work stream, including its extension into low and mid-mileage assessments. This entails procuring and coordinating emissions testing as well as reviewing emissions and On-Board Diagnostic components for Voice of the Customer Fleet vehicles.

Project Aim:

To pinpoint potential emissions concerns, the Vehicle Homologation & Compliance (VH&C) team has launched a project focused on testing Voice of the Customer Fleet (VoCF) vehicles. These vehicles are instrumental in identifying early customer concerns, assessing degradation, and verifying issue resolution by subjecting pre-production units to real-world usage conditions.

Objectives of the Project:

  • Establish and maintain a structured process for VoCF testing across various mileage thresholds.

Key Responsibilities:

  • Design a systematic approach to evaluate VoCF vehicles at low, mid, and high mileage.
  • Work in tandem with the VoCF team to identify vehicles and monitor mileage levels, facilitating the routing of vehicles to and from testing facilities at appropriate intervals.
  • Coordinate with Vehicle Propulsion System Engineering (VPSE) calibration teams to prepare for testing and gather relevant vehicle parameters.
  • Oversee the monitoring and documentation of vehicle VDR data, including KAMs and DTCs, prior to testing.
  • Manage the testing of vehicles at designated facilities and process data upon completion of tests.
  • Assist in diagnosing vehicle issues during testing phases.
  • Develop and uphold a data tracking system for test data throughout the vehicle's testing lifecycle.
  • Provide monthly reports to Director/Chief level stakeholders regarding the status of the VoCF testing program.
  • Review collected OBD data and engage with VPSE OBD engineers as necessary.

Required Qualifications:

  • Bachelor's degree in Engineering or equivalent experience.
  • Understanding of emissions and fuel economy regulations, along with familiarity with emissions testing procedures, is advantageous.
  • Proficient in engaging effectively with management and various organizations, including governmental bodies.
  • Strong communication skills through various mediums such as email, telephone, and virtual meetings.
  • Detail-oriented self-starter capable of managing and prioritizing multiple tasks with minimal oversight.
  • Ability to research and comprehend regulatory requirements.
  • Proficient in computer applications (Excel, Word, PowerPoint, database access, etc.).
  • Excellent technical and verbal communication skills.
  • A background in software/computer engineering is not aligned with the requirements of this role.
  • A candidate with a mechanical or automotive background is preferred, as they will possess a deeper understanding of vehicle operations and potential issues.