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Front Desk Representative

2 months ago

Raleigh, North Carolina, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions
  • Handling guest inquiries and resolving any issues that may arise
  • Maintaining accurate records and performing administrative tasks
  • Working collaboratively with other departments to ensure a positive guest experience
Responsibilities

As a Front Desk Agent, you will be expected to:

  • Approach all interactions with guests and colleagues in a friendly and service-oriented manner
  • Maintain high standards of personal appearance and grooming
  • Comply with Aimbridge Hospitality policies and procedures
  • Be aware of all hotel services, facilities, and local attractions
  • Be able to work a varied schedule, including evenings, nights, weekends, and holidays
Requirements

To be successful as a Front Desk Agent, you will need:

  • A high school diploma or equivalent
  • Previous experience in a hotel or related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic knowledge of Microsoft Office suite
Benefits

Aimbridge Hospitality offers a competitive benefits package, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan