Scheduling Coordinator
2 weeks ago
RAYUS Radiology is seeking a skilled Scheduling Specialist to provide exceptional patient and referring professional services.
We are committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients.
As a Scheduling Specialist, you will be responsible for answering phones, managing faxes, and scheduling appointments in a professional and timely manner.
This is a full-time position working 40 hours; shifts are Monday- Friday, 8:00am - 4:30pm or 8:30am-5:00pm. This role includes one Saturday shift per month, 8:00am-2:00pm.This role is eligible to work from home following the 6-month training period
Key Responsibilities:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices, and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial, and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation, and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back-up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations, and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same-day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
Requirements:
High school diploma or equivalent
Microsoft Office Suite experience
Proficient with using computer systems and typing
Able to handle multi-level phone system with a high volume of calls at one time
Preferred:
1-2 year customer service experience
Medical terminology and previous clinical business office experience
Bilingual
RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology, and services - all to provide the highest level of patient care possible.
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