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Jewelry Technical Sales Consultant

2 months ago

Albuquerque, New Mexico, United States Rio Grande Full time

Jewelry Technical Sales Consultant - Customer Support Center

Overview:

At Rio Grande, we are dedicated to delivering exceptional service, fostering enduring customer relationships, and empowering our team members to play a vital role in our operations. Our goal is to assist jewelers, metalsmiths, and artisans by providing innovative solutions, outstanding service, and expert knowledge.

Key Responsibilities:

  • Respond to incoming calls in a small call center environment, offering consultative sales and initial jewelry technical support to customers.
  • Engage with customers through phone, chat, and email to identify their needs and recommend how our products and services can fulfill those requirements.
  • Provide guidance on jewelry products and processes to assist customers in making informed purchasing decisions.
  • Address customer inquiries with professionalism and friendliness to ensure a positive service experience.
  • Inform customers about the advantages of loyalty and marketing programs.
  • Manage sales opportunities from quotation to closure.
  • Contribute to business growth by offering jewelry product and process recommendations.
  • Process customer orders efficiently.
  • Resolve customer service challenges while balancing the interests of both the company and the customer.
  • Collaborate with colleagues and the Rio Jewelry Tech team to suggest and implement process enhancements.
  • Participate in ongoing training opportunities related to jewelry-making products, processes, techniques, and consultative sales.

Qualifications:

The ideal candidate will possess a background in sales and customer service, with a strong commitment to exceeding customer expectations. Additional qualifications include:

  • A minimum of one year of experience with jewelry products and processes.
  • A minimum of one year of sales experience, demonstrating a commitment to customer success.
  • Self-motivated with the ability to manage oneself and collaborate within a team-oriented culture.
  • A proven track record of meeting and exceeding sales targets.
  • Ability to analyze information to quickly identify customer issues and communicate effective solutions.
  • A genuine interest in learning and applying new jewelry technology skills.
  • Excellent verbal and written communication skills; bilingual in Spanish is advantageous.
  • Experience with jewelry bench skills is preferred.
  • Proficiency in a Windows/Microsoft Office environment and adeptness in internet navigation.
  • Typing skills of 35 WPM; proficiency in 10-key is preferred.

Benefits:

Rio Grande offers a comprehensive benefits package, including a medical plan with affordable premiums, company-paid life insurance, long-term disability, and telemedicine services. Additional benefits include optional life insurance, short-term disability, flexible spending accounts, generous time-off policies, tuition reimbursement, bereavement leave, employee discounts, and a 401(k) matching program. Our associates work collaboratively towards shared accountability for the success of our stakeholders, and we foster a supportive, enjoyable, and creative work environment. We emphasize professional and personal growth through various training opportunities and prioritize internal promotions.

About Us:

Founded in 1944, Rio Grande (a Berkshire-Hathaway Company) is one of New Mexico's most stable and rapidly growing manufacturers and distributors, serving thousands of valued customers globally. We operate as a principle-based organization within a highly collaborative team environment. Our facility is solar-powered and encompasses sales, marketing, supply chain, and administrative offices, along with a climate-controlled distribution center and a well-equipped manufacturing operation.