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Sales Support Specialist

2 months ago

South Burlington, Vermont, United States OnLogic Full time
Position Overview

As a vital contributor to the Global Sales Operations division at OnLogic, you will collaborate closely with the Sales team to deliver exceptional sales and customer assistance, facilitate the onboarding of new clients, and manage tailored services. You excel in a dynamic environment, adeptly juggling multiple tasks while ensuring clear communication with both internal stakeholders and external clients.

The team you will be part of is versatile, executing a broad spectrum of functions related to order processing, execution, quotations, and customer onboarding. This role also encompasses providing advanced support for customized client projects from pre-sales through prototyping, alongside implementing cross-functional enhancements, data analysis, and sales tools.

Your Daily Responsibilities Will Include:

  • Overseeing and responding to daily requests directed to Sales Operations.
  • Processing client orders and notifying clients of significant updates regarding their orders.
  • Creating sales documentation, including quotes and vendor setup forms.
  • Engaging with clients through various communication channels to provide order updates, gather information, or schedule meetings as needed.
  • Managing orders and coordinating services throughout the sales process, ensuring alignment with client and organizational expectations. Organizing and leading customized projects related to new agreements, collaborating effectively with OnLogic's technical, business, and procurement teams.
  • Driving and supporting continuous improvement initiatives.


About the Team:

  • The sales team comprises a diverse array of impactful roles, providing opportunities to showcase exceptional sales leadership and customer service throughout the sales process. Key roles include:
    • Strategic Account Managers: Focused on securing major new opportunities with leading global technology firms and fostering long-term growth of strategic customer relationships.
    • Business Development Managers: Concentrated on acquiring new business with strategic clients and driving revenue growth.
    • Customer Success Managers: Responsible for managing relationships with integrators and partners, delivering outstanding customer service.
    • Inbound Sales Representatives: Engaging and qualifying innovative global technology clients seeking a consultative partner for solutions.
    • Sales Engineers: Specialists in understanding customer needs and providing optimal solutions consistently.
    • Sales Operations Professionals: Process-oriented leaders optimizing workflows and employing a data-driven approach in a rapidly expanding organization.
  • Discover more about the culture at OnLogic.

Qualifications:

  • 1-3 years of relevant experience in a similar capacity.
  • A Bachelor's degree or equivalent experience in sales support or customer service, preferably in a technical setting.
  • Familiarity with CRM and ERP systems.
  • Entrepreneurial mindset with a strong sense of accountability and a desire to contribute to a growing organization.
  • Customer service experience is advantageous.
  • Successful completion of a background check is required.
  • Eligibility to work in the U.S. without visa sponsorship.

Ideal Candidate Attributes:

  • You thrive in a fast-paced, collaborative environment with changing priorities while maintaining high-quality work and attention to detail.
  • You quickly learn new processes and enjoy identifying potential improvements, demonstrating self-motivation to solve problems strategically and creatively.
  • You are a team player driven by the goal of ensuring customer satisfaction, understanding the urgency of client needs. You embrace the challenge of collaborating with our Sales team daily, maintaining a positive and proactive attitude.
  • You align with OnLogic's open culture, holding yourself and colleagues accountable in a constructive manner to enhance productivity and achieve set objectives.

About OnLogic:
OnLogic is experiencing growth, and we are committed to providing opportunities for career advancement. We design and manufacture specialized computing solutions for clients worldwide, enabling them to achieve what seems impossible. Our systems are engineered to perform in challenging environments, and our vision is to be the premier choice in industrial computing. To realize this vision, we have assembled a team of ambitious problem solvers, guided by our core values of Openness, Fairness, Innovation, and Independence. We promote transparency in our operations, encouraging input and feedback from all team members to foster continuous improvement.

Diversity is integral to our core values. Actively embracing a variety of backgrounds, experiences, and perspectives enhances our innovation, problem-solving capabilities, and team engagement. We strongly encourage individuals from diverse backgrounds to apply.

We are dedicated to maintaining a safe, inclusive, and harassment-free workplace for all employees, with zero tolerance for harassment, discrimination, or bias based on any protected characteristic.

Compensation and Benefits:

The salary range for this position is $47,000-$55,000, with final compensation determined through discussions with candidates based on their relevant experience.

  • Competitive salary based on experience and role requirements.
  • Comprehensive benefits package.
  • 401k plan with a 3% employer contribution.
  • Annual profit-sharing bonus.
  • Paid maternity and paternity leave, along with short and long-term disability coverage.
  • Opportunity to participate in our Employee Stock Purchase Plan.
  • Personal development plan aimed at fostering growth for both you and the organization.

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