Field Support Specialist

1 day ago

Boston, Massachusetts, United States Helion Automotive Technologies Full time
Job Summary

We are seeking a highly skilled Field Support Specialist to join our team at Helion Automotive Technologies. As a Field Support Specialist, you will be responsible for providing technical support to our clients at their sites, ensuring that their hardware and software are properly installed, maintained, and upgraded.

Key Responsibilities

Provide technical support to clients at their sites, including installation, maintenance, and troubleshooting of hardware and software.
Collaborate with Service Desk personnel and other Field Technicians to resolve issues quickly and accurately.
Diagnose and solve data communication problems, and provide users with technical support for computer problems.
Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Configure, monitor, and maintain email applications or virus protection software.
Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
Load and unload automobiles of equipment, PC's and other hardware.
Drive to client sites in respective markets daily per the routes established by Coordinator and/or Management.
Report status of issues, exact location and other relevant information to Coordinator and/or Management throughout the day.
Report any mechanical problems encountered with company-owned vehicles.
Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
Obey traffic laws, and follow established traffic and transportation procedures.
Track, document & submit expense sheet with receipts each month to Supervisor.

Requirements

2-10 years of experience in a related field.
Bachelor's Degree (Required).
Active Learning, Active Listening, Critical Thinking, Learning Strategies, Reading Comprehension, Speaking, Writing, Coordination, Service Orientation, Social Perceptiveness, Complex Problem Solving, Equipment Maintenance, Installation, Quality Control Analysis, Repairing, Technology Design, Troubleshooting, Judgment and Decision Making, Systems Analysis.

Work Context & Physical Requirements

Requires using hands to handle, control, or feel objects, tools or controls.
Requires sitting.
Requires face-to-face discussions with individuals or teams.
Requires contact with others (face-to-face, telephone, or otherwise).
Requires telephone conversations.
Requires use of electronic mail.
Requires dealing with unpleasant, angry, or discourteous people.
Mistakes are not easily correctable and have serious consequences.
Opportunity to make decisions without supervision.
Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization.
Freedom to determine tasks, priorities, and goals.
Requires repeating the same physical activities over and over.
Requires being exact or highly accurate.
Requires work with external customers or the public.
Requires work with others in a group or team.
Includes responsibility for work outcomes and results.
Requires working spending long periods of time in an enclosed vehicle.
May require some time spent outdoors with possibility of inclement weather.
Job tasks are performed in close physical proximity to other people.
Requires being able to lift at least 25lbs.
Requires long periods of time standing, walking, crouching and bending over.

Required Knowledge

Windows, Client Operating Systems, Windows Server Operating Systems, Cisco Wireless AP, General software installation and troubleshooting, PC Hardware, PC Peripherals, DMS setup and troubleshooting, Body Shop software, Parts hardware, VPN, Security Cameras, Alarm Systems, Blackberry phone setup and troubleshooting, Cabling (creating, punching, tracing, new runs), T-1 cutovers, A/V Hook up, Profiles troubleshooting, Accounting software, Terminal services, Antivirus, CRM, Microsoft Office Software, General Office Productivity software, MAC, F & I Software, Cell Phones - setup and troubleshooting, Physical and Electronic Fax setup and troubleshooting, Printer Setup and troubleshooting, Server room cleanups, Autotask, Kaseya.

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