Senior Field Automation Specialist

4 weeks ago

Boston, Massachusetts, United States sweetgreen Full time
Job Summary

We are seeking a highly skilled Field Automation Specialist to join our team at sweetgreen. As a Field Automation Specialist, you will be responsible for installing and maintaining our automation equipment across the country. This is an ideal role for someone with technical field experience, excited to be working on cutting-edge restaurant technology while being supported by a great company culture and team.

Key Responsibilities:

  • Lead small teams of technicians as we deploy our automation equipment, the Infinite Kitchen, in new and existing sweetgreen restaurants across the US.
  • Learn every step of installing an Infinite Kitchen in a restaurant and coach technicians to become future deployment leaders.
  • Delegate tasks, perform many tasks yourself, and maintain deployment timelines, managing through construction hurdles.
  • Ensure safe working environments and service and maintain our Infinite Kitchens in the field, training other technicians as you do so.
  • Take ultimate problem-solving ownership in the field, while reaching out to relevant team members for more information or support as needed.
  • Help build and sustain workflows and systems to support the team as it grows, such as maintaining inventory systems, setting up workstations in the lab, creating and updating documentation for deployments, etc.

Requirements:

  • 2 or more years of related work experience, such as Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, IT, HVAC, etc.
  • Experience with leadership, ideally with leading a small team.
  • Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues. Available to be on-call during some holidays and weekends.
  • Flexible to work overtime during travel weeks.
  • Proficient in troubleshooting complex systems (mechanical, pneumatic, plumbing, electrical, etc).
  • Able to precisely follow layout mechanical and electrical drawings and construction blueprints used in the installation of equipment.
  • Proficient in digital tools such as Google Docs and Sheets, able to learn new software tools quickly such as Service Channel for work orders or inventory.
  • Neat and organized, and great attention to documentation.
  • Excited about being part of a new and fast-growing industry.
  • Available to regularly travel in all 50 states (up to 75% of the time), by use of plane and train.
  • Capable of managing equipment installation entailing use of hand tools, power tools, Volt/Ohm Meter, climbing, bending, and stooping.
  • Ability to lift up to 50 lbs.
  • Capable of communicating clearly in English.

What We Offer:

  • Highly competitive pay + bonus plan.
  • Three different medical plans to suit your and your family's needs.
  • Dental and Vision insurance.
  • Flexible PTO plan.
  • 401k program.
  • Employee HSA and FSA.
  • Complimentary greens.
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food.
  • To live the sweetlife and celebrate your passion + purpose.
  • A collaborative team of people who live our core values and have your back.
  • A clear career path with opportunities for development, both personally and professionally.
  • Free sweetgreen swag.

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